Security Supervisor

The Grand America Hotel
Salt Lake City, UT 84111, USA

Department: Security
Shift: Graveyard (overnight)

Position Summary

The Security Supervisor oversees security operations during the graveyard shift while maintaining a strong guest-facing, service-oriented presence. This role includes overnight coverage of Sunlight retail areas, requiring a balance of safety, loss prevention, and positive guest interaction.

Key Responsibilities

• Supervise security staff and operations during the graveyard shift.
• Maintain a visible, professional presence in guest and Sunlight retail areas.
• Support a welcoming retail environment while enforcing policies and procedures.
• Respond to incidents, emergencies, and guest concerns professionally.
• Monitor retail spaces for safety issues, theft, and policy violations.
• Develop and implement strategies to protect hotel assets.
• Exercise strong leadership skills and self-discipline while setting expectations for staff.
• Coordinate drug testing for reasonable suspicion and post-accident incidents in accordance with policy.
• Monitor and respond to fire alarms in accordance with established procedures.
• Complete incident reports, logs, and shift documentation.
• Communicate and coordinate with management and retail staff.
• Other duties as assigned by the Security Director.

Qualifications

• Prior security experience required; supervisory experience preferred.
• Proficient using a computer and the Microsoft Office suite.
• Knowledge of security and crisis management–related laws and regulations.
• Strong customer service and communication skills.
• Experience in retail, hospitality, or other guest-facing environments preferred.
• Self-starter with the ability to work independently; strong presentation and problem-solving skills.
• Ability to work overnight shifts, including weekends and holidays.
• CPR/First Aid certification (or ability to obtain).

Equal Opportunity Employer
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