Front Desk Coordinator - Site Security

Join to apply for the Front Desk Coordinator - Site Security role at Western Governors University

At WGU, our mission is to expand access to higher education—and that starts with a secure, professional campus experience. As a Front Desk Coordinator, you’ll be the first point of contact for guests and employees, playing a vital role in both customer service and site security.

Grade:
Services 205

Pay Range: $20.33 - $29.51

• Greet and assist all visitors, vendors, and employees in a courteous, professional manner
• Manage front desk operations, including visitor screening, badge issuance, and access control
• Support security processes such as incident reporting, lost-and-found management, and emergency response
• Coordinate with facilities, security, and building management teams regarding access and safety needs
• Maintain confidentiality, data protection standards, and accurate visitor logs

• High school diploma or equivalent; additional administrative or security training is a plus
• 3+ years of front desk, receptionist, hospitality, or customer service experience
• Experience with Microsoft Office programs (Word, Outlook, Excel)

• Experience with Service Now or similar ticketing platforms
• Familiarity with customer service best practices and emergency procedures
• Experience with electronic badge access systems, and visitor management software
• Experience in building management systems or corporate security environments

This is a full-time, in‑office position at WGU’s headquarters in Salt Lake City, UT. You’ll work alongside a multidisciplinary team committed to safety, service, and operational excellence.

At WGU, our mission drives everything we do—including how we hire. Our interview experience is designed to give qualified candidates the opportunity to show their best work through meaningful conversations, practical problem‑solving, and authentic collaboration.

• Introductory call (~30 minutes):
  We’ll walk you through who we are at WGU and learn about your relevant experience.
• Hiring manager interview (~45 minutes)
• Final interview (~1 hour)

Full‑Time Regular Positions (classified as regular and working 40 standard weekly hours):
This is a full‑time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply:

If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Disclaimer:
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all‑inclusive.

Accommodations:
Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting.

All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.