Studio Lead - Sugar House

Studio Lead – Sugar House

Join JETSET Pilates® as a Studio Lead at Sugar House. Studio Leads are dynamic team members who help clients and assist instructors, ensuring exceptional service and a welcoming environment. They answer phones, field questions, respond to emails, process sales, maintain a clean front desk, assist in opening and closing duties, and keep up to date on policies and pricing.

Studio Leads are expected to work morning, evening, and weekend shifts as needed.

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check‑in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in‑person, online, and over the phone.
• Facilitate new sales, in conjunction with the General Manager/Owner‑Operator, using the Client Relationship Manager (CRM) system (AXLE).
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.