Aftermarket Sales Representative

Overview

Description
- Job title:

Aftermarket Sales Representative - HAC.

Location:

Salt Lake City, UT.

Reports to:

Regional Sales Manager.

The Aftermarket Sales Representative (ASR) focuses on selling service, parts and rental solutions to all existing customers and prospects throughout an assigned territory. This role will serve as the primary customer facing sales representative supporting service-related solutions, targeting compressor systems and any other contracted OEM equipment represented by the Hitachi Air Centers. In addition, the ASR will be responsible for developing new service business at existing customer locations and competitive equipment installations.

The role is based locally in the assigned territory and reports to the Regional Sales Manager.

• Meet or exceed assigned territory service revenue and rental sales objectives.
• Travel and complete customer site visits four (4) out of five (5) days per week.
• Minimal office time required for team collaboration and follow up.
• Prospect new opportunities utilizing all available resources while maintaining existing customers in territory – Convert – Penetrate – Retain (CPR).
• Grow market share by penetrating deeper into existing accounts and converting competitive accounts, while maintaining existing service business.
• Promote, quote and close Preventative Maintenance (PM) Agreements.
• Identify and communicate new equipment sales leads to the appropriate Equipment Solutions Consultant (ESC).
• Understand and practice Strategic Selling principles and concepts.
• Establish rapport and maintain regular contact with existing and new customers.
• Collaborate with Parts Coordinators, Service Coordinators and Service Managers to respond promptly to customer inquiries and RFQs, ensuring quick turn-around and timeliness.
• Aurthenticate customer business needs and assess or propose new service offerings or improved service levels (VOC initiatives).
• Maintain the highest standards of customer service and strive to meet/exceed customer expectations.
• Utilize Sales Force to support and manage customer activities, quotes, leads, etc.
• Be a key face of Hitachi Air Center locations to customers; maintain a professional demeanor in all interactions, communications, and presentations.
• Prepare all sales and activity reports, presentations, studies, and research as requested.
• Maintain a neat and well-groomed appearance in business casual attire to establish credibility with clients.

• High School Diploma required

• Experience with technical product design; experience in compressed air equipment is a plus – mechanical aptitude.

• At least 2 years of experience in a technical/solution selling environment, preferably in the use and/or application of compressed air systems.
• Ability to work collaboratively with key stakeholders.
• Excellent oral & written communication skills with the ability to ask the right questions to investigate the best customer solution.
• A positive customer-focused attitude and successful interaction in a dynamic team environment is a must.
• Proficiency with MS Office software, i.e., Word, Excel, PowerPoint, and manufacturing operating systems, etc.
• Experience with SAP and CRM tools is a plus.
• Proven time management, planning and organizational skills.
• This position may require extensive travel and long hours of driving, including out-of-town sales within the designated region.
• Overnight travel may be required 3-6 nights per month for normal job duties, or longer periods of time if travelling for training.

• Excellent communication and presentation skills with strong desire for serving customers.
• Ability to handle inevitable objections, inspire trust and generate project enthusiasm.
• Ability to work well in a team environment.

• N/A

The successful candidate is responsible for complying with Hitachi Global Air Power US Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace.

This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion.

Hitachi Global Air Power US is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.