Inside Sales Rep - Salt Lake

Inside Sales Representative (ISR) – Salt Lake City, UT

Supports sales & operations of the branches by responding to customer inquiries and concerns and resolving complaints, generating sales documents, and ensuring effective communication among customers, branches, and outside sales representatives. This safety‑sensitive role requires compliance with drug/alcohol policies and adherence to all safety regulations.

• Respond to all customer inquiries, orders, and complaints.
• Generate and distribute sales operations documents (invoicing, contracts, pick lists, packing lists, returns) to respective departments.
• Guide, assist, and elevate complaint resolution to ensure customers are properly served.
• Provide customers and other branches with requested data and backup data.
• Follow up regularly with customers, branches, and shop/yard operations on open and unresolved issues.
• Report all out-of-line conditions affecting customer satisfaction.
• Answer after‑hours calls for security and customers and document complaints for resolution.
• Open and/or close operations facilities in certain branches.
• Perform other duties as requested.

• Excellent verbal and written communication skills.
• Quick learner with attention to detail and adaptability.
• Strong customer service and organizational skills.
• Emotional intelligence and collaboration.
• Basic knowledge of Microsoft Office, Infor, and Salesforce CRM.
• Understanding of operational processes, including deliveries/pickups in the rental industry.

• Minimum one year of inside sales experience, preferably in construction equipment or underground safety rental industry.
• Reliable transportation.

• Excellent medical, dental, and vision plans.
• 401(k) retirement plan with company match and immediate vesting.
• Team Ownership Program (TOP) – annual stock award for each active full‑time employee.
• Flexible spending and health savings accounts.
• Basic and voluntary life and disability insurance.
• Paid time off beginning on the first pay period.
• Eight paid holidays.
• Birthday and work anniversary holidays after one year of service.
• Incentive bonus plans.
• Educational assistance.

National Trench Safety specializes in the rental and sale of excavation safety products. We supply high‑quality trench, safety equipment, and rental fleet, while providing unparalleled service. We equip job sites from barricades to complete site‑specific trench shoring plans and necessary equipment.

Our team of experienced industry professionals is our most valuable asset and a customer’s greatest resource. NTS is customer‑service‑focused, reflected in our culture and commitment to customers.

National Trench Safety is an equal‑opportunity employer. Qualified candidates will receive consideration regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.