BAKERY/BAKER
Listed on 2026-02-03
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Retail
Customer Service Rep, Retail Associate/ Customer Service
Overview
Join to apply for the BAKERY/BAKER role at Kroger
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Job Description:
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.
- Promote trust and respect among associates.
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
- Gain and maintain knowledge of products sold within the department and respond to questions and make suggestions about products.
- Prepare bakery items per customer requests using proper bakery equipment.
- Offer product samples to help customers discover new items or products they inquire about.
- Inform customers of bakery specials.
- Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink.
- Recommend bakery items to customers to ensure they get the products they want and need.
- Use all bakery equipment (refrigerators, freezers, slicers, ovens) according to company guidelines.
- Prepare foods according to food temperature logs and cooking instructions.
- Measure, prepare and mix ingredients according to recipes using various utensils and equipment.
- Adequately prepare, package, label and inventory ingredients in merchandise.
- Check product quality to ensure freshness. Review sell-by dates and take appropriate action.
- Properly use kitchen equipment (stove, computerized scale, fryer, steamer, robot coupe, etc.).
- Label, stock and inventory department merchandise.
- Report product ordering/shipping discrepancies to the department manager.
- Display a positive attitude and maintain knowledge of store layout.
- Stay current with present, future, seasonal and special ads and inventory conditions.
- Adhere to all food safety regulations and guidelines; ensure proper temperatures in cases and coolers are maintained and logs are kept.
- Reinforce safety programs by complying with safety procedures and identifying unsafe conditions and notifying management.
- Practice preventive maintenance by inspecting equipment and reporting items in need of repair.
- Notify management of accidents, safety risks, or any illegal activity.
- Must be able to perform the essential functions of this position with or without reasonable accommodation.
Minimum
- Ability to handle stressful situations
- Effective communication skills
- Knowledge of basic math
- Current food handler’s permit once employed
Desired
- Bakery experience
- Retail experience
- Second language (speaking, reading and/or writing)
Based in Salt Lake City, Utah, Smith’s Food and Drug merged with The Kroger Company in 1998. Today, we’re proudly serving Smith’s customers in over 140 stores throughout Utah, Nevada, New Mexico, Arizona, Montana, Idaho and Wyoming. As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose:
To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all. Here, people matter. We strive to provide the ingredients you need to create your own recipe for success at work and in life. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you. Apply today to become part of our Smith’s family!
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We’ll help you thrive, with access to:
- A wide range of healthcare coverage, including medical, dental, vision and…
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