Client Advisor - TAG Heuer ECI Castellana; Temporal

Client Development Specialist – Boutique Sales

Central role on the sales floor, driving boutique sales and achieving objectives by working on individual KPIs, always delivering memorable experiences and services in store.

• Plays a central role on the sales floor, increasing boutique sales and achieving the objectives.
• Supports colleagues and team members in the boutique.
• Always has omnichannel sales in mind to ensure the best client experience across all touchpoints.
• Proposes new ideas to develop sales (merchandising, events, product mix).

• Embodies TAG Heuer’s brand DNA and acts as a passionate Brand Ambassador in and outside the boutique.
• Achieves individual clienteling objectives (outreaches, appointments, sales).
• Ensures qualitative client data collection and leverages the data to address clients in a personally relevant way.
• Communicates the brand story & DNA, advantages, and technical details to build trust and long‑lasting relationships.
• Contributes to daily processes under management supervision (inventory, cash, security, store opening/closing).
• Leverages all tools (CEGID, Salesforce) and performs VM.
• Coordinates aftersales operations until the return of the watch.
• Applies all guidelines related to grooming, attitudes, and Visual Merchandising.
• Contributes to a positive, inclusive and supportive work environment.
• Maintains the store and ensures compliance with internal control policies.

• Minimum 2 years of experience in a luxury retail environment.
• Knowledge and passion for watches, new lifestyle trends, and emerging technologies.
• Fluent in English and Spanish; a third language is a plus.
• Strong selling skills: client discovery, product presentation, storytelling, upselling, handling objections, and closing sales.
• Understanding of sales KPIs: traffic, conversion, volume and value sales, ASP, mix of sales.
• Knowledge of client and clienteling KPIs.
• Knowledge of brand DNA, history, and collections.
• Knowledge of front‑end and back‑end tools.
• Knowledge of retail procedures.

• Client‑centric mindset focused on recruiting new clients and growing the active client base.
• Energetic, self‑motivated, action‑oriented and results‑oriented.
• Self‑starter, able to work effectively in a fast‑paced and dynamic environment.
• Adaptable to changes, flexible, and able to bring up new ideas and solutions.
• Team spirit, high integrity, and transparency.
• Ability to represent the Maison inside and outside the store, great presentation skills.
• Digitally savvy, fast learner, and rigorous.

• Minimum 3 years of professional experience in store or related areas; full commercial training preferred.
• Affinity with fashion and jewelry/watchmaking.
• Experience with Visual Merchandising as a sales tool.