Animal Services Field Supervisor

Position

Description:

Animal Services Field Supervisor

Department:
Neighborhoods

Position Grade: 19

Supervisor:
Animal Services Manager

FLSA Status:
Non-exempt

Revision date:
January 2026

The Animal Services Field Supervisor oversees the field operations of Animal Services Officers to enforce city codes governing the care and control of animals. They support animal services activities pertaining to licensing, controlling, sheltering and disposing of animals. They support operations of the city animal shelter such as impounding animals, returning animals to their owners and providing animal care, health interventions and hygiene.

• Supervise Animal Services Officers and perform advanced enforcement duties.
• Establishes goals and performance expectations for animal services field operations.
• Evaluates enforcement codes, processes, procedures and recommends improvements.
• Ensures officer duties are performed in a safe and prudent manner.
• Trains new officers in the field and provides training to advance skills of all officers.
• Supports management of personnel schedules, work assignments, and performance.
• Assists staff with unusual and complex field situations, difficult people, and technical actions and procedures.
• Coordinates with dispatch to handle complex situations, assign officers and request additional staff as needed.
• Assists officers in preparing citations, warrants, notices of violations and other civil orders.
• Prepares case information for court dispositions and attends court proceedings as needed.
• Participates in joint enforcement and problem solving, including Community Impact Team (COMMIT).
• Supports other public safety staff in controlling animals during their operations.
• Inspects animal-related businesses as required by code and manages compliance.
• Manages assets for staff use, including radios, fleet, laptops, and safety equipment.
• Performs Animal Services Officer duties.
• Patrols city and responds to calls for service to investigate violations and problems.
• Picks up stray, sick, injured, dead, and dangerous animals and collects nuisance animal traps.
• Euthanizes animals when necessary and ensures proper disposal of carcasses.
• Monitors bite cases and rabies cases for proper testing and compliance with laws.
• Provides service and information to the public regarding policies and procedures.
• Participates in emergency response in the on-call schedule rotation.
• Provides assistance to the public and their pets.
• Answers and directs calls, emails and other requests for information.
• Assists public with animal reunification, surrenders, impounds, and adoptions.
• Assists with animal care services, including licensing, microchipping, euthanizing, etc.
• Provides assistance to owners of lost animals to promote reunification.
• Assists with community outreach and education.
• Assists in events such as vaccination and adoption events, open houses, and other volunteer events.
• Assists with City animal shelter operation and maintenance.
• Cleans the animal shelter, including kennels, cages and dog runs as needed.
• Cares for animals, including feeding, walking, moving to outdoor pens, socializing, cleaning, etc.
• Assists with recordkeeping relating to licenses, impounds, adoptions, veterinary care and enforcement.
• Other duties assigned.

Education, Experience And Certifications

• Graduation from high school or GED equivalent. Preference given to applicants with an Associates degree or higher.
• Five years of experience as an Animal Services Officer, Ordinance Enforcement Officer, or Law Enforcement.
• Three years of supervisory or administrative experience.
• Preference given for P.O.S.T certification as a Special Functions Officer or ability to obtain within six months, conditionally paid for by city.
• Must possess a valid state drivers license or obtain one prior to employment.
• Taser certification – required to attain taser certification from the SSL Police Department.
• Pepper spray certification – required to attain pepper spray certification from the SSL Police Department.

• Knowledge of civil and criminal law, animal law theory, and…