Customer Success Manager

About Givebutter

Givebutter is the most‑loved nonprofit fundraising and CRM platform, empowering millions of changemakers to raise more, pay less, and give better. Nonprofits use Givebutter to replace multiple tools so they can launch fundraisers and events, use donation forms and donor management (CRM), send emails and text blasts—all in one place. The platform is completely free with a 100% transparent tip‑or‑fee model.

Givebutter has been certified as a Great Place to Work® in 2021, 2022, 2023, and 2024, and is the #1 rated nonprofit software company on G2 across multiple categories. Our mission is to empower the change maker in all of us. We believe giving should be fun, so you’ll want to do it again, and we also believe that work should be fun, so that you’ll have the greatest impact.

We are excited to hear from talented people who want to work with other talented people in making the world a butter place—and have fun along the way.

Givebutter is hiring an outstanding Customer Success Manager with a combination of post‑sales and fundraising expertise who can leverage every resource available to our customers to steward them to fundraising success. As a member of our growing team, you will support the fundraising efforts of our highest‑raising nonprofit and enterprise customers. The CSM’s role is to drive adoption, value realization, growth, and renewals across a scaled portfolio while maintaining a high level of value to our customers.

You’ll focus on helping organizations optimize their fundraising, leveraging Givebutter’s many products and features, starting post onboarding and continuing through ongoing account retention. CSMs work regularly with cross‑functional internal teams (including Sales, Onboarding, Marketing, Support, and Product, Design, & Engineering) to surface customer feedback and improve the entire customer experience.

• Serve as a lead point of contact for high‑value customer accounts, developing trust and building relationships with key stakeholders, while guiding them through adoption and best practices to accelerate their fundraising goals on Givebutter.
• Become a subject expert in the Givebutter platform and leverage fundraising expertise to assist with fundraising strategy via email, Zoom, and phone calls.
• Assist with the creation and maintenance of educational materials, including best practice and workflow guides, for all of Givebutter’s customers.
• Lead discovery sessions to align engagement requirements with organizational outcomes and identify key stakeholder responsibilities within an actionable plan.
• Lead and develop Customer Impact sessions to support scaled, 1:
  
  Many community‑based learning for high‑impact use cases and workflows.
• Provide use‑case and product‑based training and strategy guidance to help customers optimize campaigns and reach their fundraising and donor engagement outcomes.
• Continuously identify and improve gaps in implementation and customer success processes, contributing to the development of scalable, repeatable best practices.
• Surface and analyze customer feedback to drive product improvements and inform team strategy.
• Partner with Sales, Product, Support, and other internal teams to ensure a seamless customer experience.

• Preferred: 1–3 years of experience working for a nonprofit organization in fundraising or donor development; this is essential for understanding our customers. Experience in marketing fundraising campaigns is a plus.
• 2–5 years of experience in a sales or post‑sales role as a Customer Success Manager, Account Manager, Account Executive, or similar.
• Ability to manage multiple accounts independently with a customer‑first mindset and consultative approach.
• Experience working toward KPIs or variable compensation tied to customer outcomes.
• Experience working with nonprofit CRMs and online fundraising tools.
• Excellent written and verbal communication skills; you’ll need to be able to communicate clearly to customers, and as a remote team, most of our communication is written.
• Excellent communication and emotional intelligence with experience in building relationships and collaborating…