Store Manager, Retail & Store Manager

Role Summary

The Store Manager is fully accountable for the financial performance, customer experience, team leadership, and operational excellence of their location. This role leads sales, service, staff development, and community engagement while executing Bingham Cyclery’s standards, systems, and culture. This is a hands-on leadership role for someone who thrives on the sales floor, develops people, and drives results through clear expectations and accountability.

• Own store revenue, margin, and expense targets
• Actively sell on the floor and rank among the top two salespeople in the store
• Set and communicate daily, weekly, and monthly sales goals
• Lead 5-star customer experiences across all interactions
• Participate in budgeting and KPI review meetings
• Monitor labor, margin, and inventory efficiency

• Hire, onboard, train, and retain high-performing staff
• Schedule staff to meet sales and service demand
• Coach and evaluate performance of sales and service teams
• Lead daily team meetings for Sales, Service, and Inventory
• Ensure staff understand company policies, systems, and standards
• Foster a culture of professionalism, fairness, and accountability

• Oversee daily store operations including cleanliness, safety, and organization
• Maintain compelling merchandising and visual standards
• Manage inventory processes including receiving, ordering, and cycle counts
• Ensure accurate sales, payroll, and financial reporting
• Maintain a clean, safe, and efficient retail environment

• Oversee service intake, scheduling, and workflow
• Ensure service processes, ticketing, and estimates are accurate and consistent
• Supervise and schedule technicians to meet service timelines
• Address warranty and service-related customer issues
• Monitor service productivity and service inventory
• Support technical training and service-related events

• Deliver exceptional, consultative customer service
• Educate customers on bikes, accessories, apparel, and service
• Perform bike fittings across brands and models
• Represent Bingham Cyclery professionally in the community
• Support monthly events, clinics, and in-store engagement initiatives

• Sales Revenue:
  Annual, monthly, weekly, and daily targets
• Gross Profit Dollars:
  Tracked to goal
• Labor + Components + Rubber: >27% of sales
• Lead Follow-Up: 10 per day per shop
• Email Capture Rate: ≥85%
• Google 5 Star Reviews: 4.8+
• Payroll: ≤16% of sales

• Minimum two years of retail management experience
• Minimum two years of retail sales experience, preferably in the bicycle industry
• Passion for cycling and active lifestyle culture
• Strong leadership, communication, and coaching skills
• Proven ability to manage KPIs and financial performance
• Detail-oriented, organized, and adaptable
• Ability to lift up to 100 pounds
• Proficient in Microsoft Office, Google Workspace, and POS systems
• Flexible schedule availability including weekends
• Spanish or additional languages a plus

• Competitive salary with performance incentives
• Demo bike program
• Employee purchase discounts
• Health insurance stipend and dental benefit options
• Fun, mission-driven company culture

Location:

Salt Lake County or Park City

Status:
Full-Time, Exempt

Reports to:

Owner / Senior Leadership

Compensation: $48,000–$68,000 DOE + incentives

Start Date:

Immediate