Assistant Facility Manager

Overview

JLL empowers you to shape a brighter way
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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Assistant Facilities Manager position is responsible for facilities support for an assigned building(s), systems administration of a computerized maintenance management system (CMMS), reporting, and vendor support. Primary duties include working with site-based Operations and Facilities teams, account and client leadership to handle routine facility operations, including creating, managing, and verifying work orders, managing and clearing work order flags, FM projects, vendor relationships, and coordination with maintenance technicians and 3rd party providers.

• Build collaborative relationships with vendors and clients.
• Support the Facilities team in the implementation of short and long-term projects and daily maintenance activities.
• Plan, schedule, coordinate and assign all frequency and work-type maintenance activities for the group or team of responsibility.
• Oversee Health, Safety, Security and Environment initiatives and processes.
• Communicate KPI and SLA requirements and partner to identify service delivery improvements and savings; manage third-party contractors/vendors with respect to work order completion.
• Oversee daily work order review; follow up on work orders to ensure successful service delivery and customer experience.
• Contribute to site KPIs, financial and other metrics plus reporting for monthly, quarterly, annually or as needed.
• Manage third-party vendors to drive high-level service output by reviewing and analyzing KPIs and SLAs defined in the SOW.
• Understand operations for all FM vendors under management and ensure proper tools are in place to manage vendor performance.
• Monitor vendor contract terms and invoice compliance.
• Resolve, track, and document vendor escalations quickly and efficiently, implementing action plans to improve performance where necessary.
• Contribute to vendor performance assessments via scorecards, BI, M /QBRs, and performance improvement action plans.
• Ensure appropriate and prompt follow up with customers, technicians, and vendors.
• Interface with vendors to provide direction/information and ensure coordination/execution of work with minimal disruption. Provide vendor coaching on Corrigo.
• Manage operations to mitigate operational risk.
• Oversee asset data entry and updates into the CMMS platform.
• Maintain the overall integrity of the CMMS (Corrigo) and support the account team, ensuring proper system use and configuration to meet internal and client objectives.

Required

• 3-4+ years of experience with facilities management and managing CMMS/Work Order applications
• Superior customer service skills and a strong orientation to provide exceptional JLL customer experience
• Proficient in MS Office; should be proficient at Excel and capable of customizing administrative reports
• Excellent listening, verbal and written communication skills
• Ability to build repeatable processes that surpass customer expectations
• Ability to multi-task and work without direct supervision
• Ability to plan and manage work under time constraints
• US citizenship is required for this position due to government contract requirements

Preferred

• Undergraduate degree preferred, or equivalent experience

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

60,000. USD per year

Location:

On-site - Salt Lake City, UT

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Disclaimer:
This description contains information about benefits and compensation that may be subject to change. For policies and privacy details, see JLL’s Candidate Privacy Statement and Equal Employment Opportunity policy.

Location: On-site, Salt Lake City, UT

Equal Opportunity Employer. If you need a reasonable accommodation during the application process, please email  This email is only to request an accommodation.