Community Manager

Overview

Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. The portfolio spans multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions. Asset Living is a fast-growing company with a diverse workforce that drives innovation and results for clients and communities across the US.

We believe in leadership, collaboration, and opportunities for growth, and we strive to create an environment where every voice is heard and every idea is valued. Asset Living is recognized as one of the nation’s Best and Brightest Places to Work, ranked among NMHC’s top 50 professionals, and affiliated with IREM as an Accredited Management Organization (AMO).

Join Asset Living and be part of a dynamic team that emphasizes unity, talent, and a culture of winning.

COMMUNITY MANAGER

The Community Manager is responsible for overseeing the entire operations of a housing community under the supervision of the Regional Manager. As a Community Manager, you will manage all phases of the operations, including personnel, leasing, maintenance, financial, administration, and risk management. You will supervise all aspects of the property and staff to ensure compliance with Asset Living policies and procedures, safety and fair housing guidelines, and liability considerations.

• Personnel Management
• Regular/daily onsite attendance is required
• Use consistent techniques and company directives to screen, hire, train, coach, and develop on-site staff
• Ensure the effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks
• Complete weekly/daily office and maintenance staff schedules and assignments
• Address performance problems through documentation, communication with direct supervisor and HR, and appropriate termination when necessary
• Promote harmony and quality job performance through supportive leadership
• Ensure staff compliance with Company policies and procedures

• Financial Management
• Achieve the highest possible net operating income through cost control and revenue and leasing improvements; identify trends and recommend strategies
• Develop yearly operating budgets/forecasts
• Monitor timely receipt and reconciliation of deposits, rent collections, and charges
• Monitor the timely receipt, reconciliation, and coding of all vendor invoices
• Ensure property closeout is completed on time and ownership financial reports are accurate

• Strategic Leasing Management
• Develop yearly marketing plan and utilize marketing strategies and systems
• Ensure leasing techniques are effective in obtaining closures, follow-up procedures, signed documentation, and accurate reporting systems
• Address resident complaints, concerns, and requests to ensure satisfaction
• Develop and implement resident retention programs (e.g., resident functions, promotions, monthly newsletter)
• Show, lease, and move in prospective residents

• Administrative & Maintenance Management
• Ensure all administrative and leasing reporting is accurate, complete, and submitted on time
• Head the emergency team for the property and manage property emergencies to minimize liability
• Maintain excellent customer service and monitor service request turnaround and maintenance responsiveness
• Maintain property appearance and ensure timely repairs with regular inspections and tours
• Plan and utilize resources, equipment, and supplies economically, including obtaining bids and dealing with service issues
• Direct and monitor maintenance, construction, and rehabilitation activities to ensure quality and expeditious work

Note:

The on-site leadership requires ensuring make-ready, work orders, and inspections are completed as part of operations.

• High School Diploma or Equivalent;
  Bachelor’s degree preferred, or four years’ experience in housing, or one to two years related experience and/or training; or equivalent combination of education and experience
• Certified Apartment Manager (CAM) or Accredited…