Operations Program Managers Job Salt Lake City area,Utah USA,Management

Job Summary

The Division of Pediatric Surgery is currently looking for a wonderful new Operations Program Manager. Under minimal supervision, this position is responsible for planning, organizing, directing and controlling all aspects of the assigned department’s internal and external customer service, human resource and financial management operations. Acts as a catalyst between the department and its customers and staff to ensure continuity and quality of service and care.

Responsibilities

Forecasts, develops and implements policies and procedures in the areas of customer service, human resources and budgetary goals and objectives that are consistent with University of Utah’s policies.

Markets and promotes new and existing programs and services to internal and external customers.

Participates in University-wide committees to establish customer service standards and administrative plans and policies.

Facilitates cooperative and collaborative community and institutional relationships.

Ensures customer satisfaction by analyzing complaints, concerns and suggestions and providing appropriate follow-through.

Develops departmental strategies consistent with the assigned department’s continuous quality improvement program.

Ensures competency of staff through the development and/or presentation of educational programs and through ongoing staff performance evaluations.

Oversees strategic coordination and management of the division’s call and clinical schedules for 14 providers across three locations, ensuring optimal coverage, operational efficiency, and high-quality patient access.

Leads monthly financial reviews by analyzing division management reports to ensure accuracy of revenue, expenditures, and fund allocations; proactively identifies discrepancies and implements corrective actions.

Manages, develops, and supports a diverse, multidisciplinary team—including clinical, administrative, and research staff—by fostering collaboration, enhancing performance, and promoting a positive, inclusive work environment.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Minimum Qualifications

Equivalency Statement: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).

Department may hire employee at one of the following job levels:
Operations Program Manager, III:
Requires a bachelor’s (or equivalency) + 6 years or a master’s (or equivalency) + 4 years of directly related work experience.

Preferences

Four or more years in a supervisor/manager role. Accounting experience. Experience in a healthcare setting.

Type

Benefited Staff

Additional Information

The University of Utah values candidates who have experience working in settings with students from all backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students. Individuals from historically underrepresented groups are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Reasonable accommodations in the application process will be provided to individuals with disabilities upon request.

The University is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University adheres to Title IX and related regulations. For inquiries about Title IX or to request accommodations, contact the Title IX Coordinator or the Office of Equal Opportunity and Affirmative Action.
To request a reasonable accommodation for a disability or if you have experienced discrimination or sexual misconduct, please contact the Director/Title IX Coordinator at the Office of Equal Opportunity and Affirmative Action (OEO/AA).
Office: 383 University Street, Level 1 OEO Suite, Salt Lake City, UT 84112. Phone: . Email: oeo. Online reports may be submitted h.edu. For more information: https://(Use the "Apply for this Job" box below)..
To inquire about this posting, email employment or call . This position may require a criminal background check and/or drug screen.

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