Community Manager - Parkway Commons

Overview

Position: Community Manager

Category: Exempt - Salary

Supervisor: Community Manager

Hours: Typical range of hours is based on the community needs and may require weekends and after hour emergency services. Workdays may be adjusted based on community needs. Full Time: 5 days per week, 8 hours per day (average 40 hours).

Physical Demands: Light (occasional up to 25 pounds) - Climb stairs, stoop, kneel, crouch, reach, handle, etc.

Drug Screens: Pre-employment, post injury, reasonable suspicion, and possible random screens.

Note: At New Earth Residential we believe in the power of community. Ever dreamed of being a Mayor? Now’s your opportunity!

• As the Community Manager of a New Earth Residential Community, manage all aspects of the property—from welcoming new residents and approving leases to analyzing market trends.
• Keep the property well-maintained, properly staffed, and profitable.
• Welcome prospects and residents with exceptional customer service, using a friendly, consistent greeting.
• Energize and motivate the on-site team with a daily check-in.
• Conduct daily meetings with the Service Supervisor to stay aligned on priorities.
• Post and ensure all community income is accurately recorded.
• Maintain active social media presence with at least three weekly Instagram and Facebook posts.
• Keep all Internet Listing Services (ILS) updated to maximize visibility.
• Update Resman with notices, move-ins, leases, traffic, and availability to ensure accuracy.
• Walk and inspect make-ready units to guarantee readiness for new residents.
• Lease apartments and follow up with new move-ins to confirm resident satisfaction.
• Refresh market surveys regularly to stay competitive.
• Update mileage logs and approve payroll hours for all team members.
• Walk the grounds with landscapers to ensure exceptional curb appeal.
• Stay informed on market trends by regularly shopping competitors.
• Review and approve lease files for accuracy.
• Respond promptly to emergency situations and complete incident reports when necessary.
• Conduct community inspections and quality assurance reviews to maintain high standards.
• Manage financial performance: revenue collection, delinquent accounts, rent adjustments, accounts receivable and payable processes, and support budgeting to meet financial goals.

• Two (2) years of experience as an on-site Community Manager in multi-family property management.
• Strong leasing and marketing background with superior customer service.
• Proficiency in Outlook, Excel, Word; software experience preferred.
• Experience with community budgeting preferred.
• Knowledge/Skills/Ability:
  • Detail-oriented with a focus on community upkeep.
  • Ability to set priorities, manage time, and deliver on objectives.
  • Adaptable to unexpected issues and shifting priorities.
  • Excellent verbal and written communication; collaborative with staff, residents, supervisors, corporate, and vendors.
  • English proficiency; bilingual candidates encouraged to apply.

• Highlighted Employee Benefits include a mentor program, bonus opportunities, health/vision/dental/life insurance, 401k, 30% rent discount, biannual team events, PTO accrual starting at 15 days/yr, and monthly trainings (virtual and on-site).

Please complete the below link to be considered for the position:

Welcome aboard! We’re thrilled to introduce you to the Urban Village Program, where everyone plays a pivotal role in nurturing vibrant and sustainable communities.

What is Urban Village? Urban Village is a platform that allows residents to connect, engage, and socialize.

What makes us different? Residents benefit from our premier social impact program at no additional cost, engaging through events and activities, partnerships with resources, community leadership opportunities, and placemaking.

Here’s what you’ll be up to:

• Building Community: Work with your Program Coordinator to distribute our monthly Urban Village Newsletter and engage residents.
• Enhancing Environments: Promote sustainable practices and participate in annual Impact Day.
• Channeling Resources: Connect with vendors and potential partners to support community needs.
• Building Leaders: Educate residents about the program and help them become leaders.

Your dedication will drive the success of The Urban Village Program.