Sr. Property Manager - Avia​/Mya

The Domain Companies is a national real estate development and investment firm focused on making a positive and lasting social, economic, and physical impact on the communities in which we build. Domain is responsible for a diverse range of innovative projects including affordable, mixed-income and luxury apartments, condominiums, hospitality, retail, entertainment venues, and creative workspace.

Our success is a result of our community-focused approach, collective entrepreneurial spirit, and the unique skills and experience of our people. Our team stays at the forefront of our industry by striving for excellence and innovation in everything we do. The result is a dynamic environment that encourages creativity and offers the opportunity for growth and advancement.

We are hiring a Senior Property Manager to serve as the on-site leader for two communities. This role will own operational execution, team performance, resident experience, and financial outcomes. The ideal candidate will be a self-starter with excellent customer service skills, passion for delivering a high-quality product, and creating a positive team member and resident experience.

We are highly entrepreneurial and results driven. You’ll run the day-to-day operations, drive results, and partner closely with senior leadership to continuously improve property performance. While we work hard, it’s important that we take time to have fun and collaborate. Culture fuels us here at Domain, that’s why we host Company volunteer days, community engagement and volunteer opportunities, and team building events such as Company outings.

• Lead, coach, and develop the onsite team; create clarity, accountability, and high standards. Ensure that they feel supported, aligned, and engaged in their role and connected to the greater team and Company.
• Establish and maintain relationships with team members, residents, vendors, community leaders, financial partners and city agencies in collaboration with upper management.
• Consistently make a conscious and positive impact on all individuals that your Domain footprint reaches and beyond.
• Build a strong operating structure: priorities, KPIs, and consistent performance feedback and expectations.

• Own resident experience end-to-end: seamless service delivery, clear and effective communication, and community reputation.
• Oversee customer service standards, conflict resolution, resident events, and resident relations.
• Manage vendors and service partners to performance standards: hold them accountable and set expectations.
• Conduct recurring property inspections using Happy Co software and ensure a clean, safe, well-maintained community.
• Effectively maintain product knowledge of the community competition through consistent evaluation of market conditions and trends.
• Identify and seek out opportunities to add value to the property, the resident and team member experience.

• Accountable for property performance metrics: occupancy, renewals, delinquency, expense control, and NOI drivers.
• Contribute to Budget preparation annually and then execute against budget and forecast. Provide clear variance explanations and corrective action plans.
• Partner with senior leadership on revenue strategy (pricing, renewals, concessions, and vacancy).
• Collaborate with maintenance team on work order performance, unit turns, capital projects, and risk mitigation.

• Collaborate with the corporate compliance team on leasing affordable units.
• Ensure a high-performing and efficient compliance process.
• Assist with recertification documentation as needed.
• Build effective relationships with regulatory agencies, investors, and partners; respond promptly and thoroughly to inquiries.
• Conduct annual inspection with city agencies.

• A minimum of 3 - 5 years of multifamily property management experience required (mixed-income preferred).
• Working knowledge of LIHTC/mixed-income compliance and Fair Housing (hands-on experience preferred).
• Proven ownership of budget/forecast with…