Service Supervisor
Listed on 2026-01-24
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Management
Operations Manager, Business Management, Client Relationship Manager, General Management
Career Opportunities with Depot Connect International
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Discover a career at Depot Connect International (DCI), a global leader in the Tank/ISO Tank Container Services and Tank Trailer Parts industry. We're more than just a service provider; we're a unified team combining the expertise of industry leaders Quala, Boasso Global, and PSC
. Headquartered in Tampa, Florida, with over 160 locations worldwide, our team of over 3,500 employees excels in offering a multitude of mission-critical services.
We are searching for a Service Supervisor to manage internal personnel and operations in a manner that provides for the optimization of resources and delivers world class customer service, resulting in the achievement of branch performance goals. This is a working Supervisor position.
Essential Job functions:- Interact with customers, assessing their service needs and quoting work as requested
- Delegate workloads and actively support growth.
- Oversee the open order aging report ensuring final invoices are presented timely with every repair.
- Oversee the scheduling and work flow through the shop.
- Ensure employees are qualified to perform the work being assigned
- Interpret and insure that all NTTC, ASME/National Board and CFR regulations are followed.
- Develop and maintain a high level of product knowledge within your staff.
- Evaluate employee’s skills and recommend training as required.
- Review and present requisitions when additional tooling is required.
- Maintain appropriate departmental staffing in balance with branches requirements.
- Provide daily reporting and all other duties assigned by the Branch Manage.
- Advise and assist in the hiring process for department staff.
- Conduct performance evaluations annually or as required for department staff.
- Know and enforce company policies and procedures.
- Excellent oral and written communication and interpersonal skills.
- Highly analytical and well organized, proficient with the use of computers and related software, customer service oriented; and
- Have strong decision-making, problem solving and time management skills.
- Must be ethical in all job related activities.
- 5 years’ experience in parts, fleets, and tank trailer service/repair preferred.
- Degree in Operations Management or other business-related discipline is preferred.
- Strong attention to detail when overseeing testing and completing required documentation
- Problem-solving: essential to solve all the complex puzzles that stand between you and the perfect mechanical product/device/system
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