Operations Manager

Position: Base Operations Manager
Job description Base Operations Manager Ambipar Response in seeks a Base Operations Manager in various locations to join our team As a Base Operations Manager you will direct day to day operations to include dispatch health & safety environmental compliance project profitability tracking and budgeting technical expertise employee hiring retention training and advancement and promote sales marketing for the assigned territory The base operations managers will be accountable for ensuring customer responsiveness and satisfaction which will be achieved by providing high quality emergency response and industrial services focused on our customers needs and safety You will be responsible for maintaining a high standard of customer service through both customer interface and business operations BENEFITS We offer eligible employees comprehensive benefits packaging including Weekly Pay Competitive Wage Ongoing Opportunities for Growth Development and Career Advancement Domestic and International Transfer Opportunities Medical Dental Vision and Life Insurance
401K with Company Match Paid Vacation Paid Holidays

KEY RESPONSIBILITIES Key responsibilities and functions may include but are not limited to Operations Drive change with a focus on safety goal of zero accidents and continual improvement

Develop implement and audit operational procedures for the safe and efficient distribution of all service lines in compliance with safety and environmental guidelines

Meet with assigned Managers as applicable to communicate customer requirements and review the daily job schedule; discuss priorities changes equipment availability etc to best meet the customers needs

Work with assigned Managers as applicable to resolve customer complaints and service problems promptly while maintaining improving customer satisfaction

Manage all aspects of waste management tracking profiling manifesting and disposition

Manage all aspects of environmental compliance including DEQ EPA CDOT CDPHE etc Ensure all required paperwork and job sheets for prior days work are accurate and submitted to accounting for billing

Discuss and review planned or proposed work with the assigned Sales Representative and Regional Manager to ensure the necessary resources are available to meet budgetary goals and achieve customer satisfaction

Ensure employees are working to complete the jobtask in the best interest of safety efficiency and customer satisfaction

Ensure employees comply with all company policies and procedures including adherence to all safety rules or best practices attendance regulatory training substance abuse theft willful or neglectful damage to company equipment uniforms and all company rules and regulations

Interview potential new hire candidates assign duties evaluate employee performance perform evaluations resolve personnel issues and motivate and train staff to assure efficiency continued growth and professional development

Recognize market changes resulting from environmental economic or competitive conditions and develop sales strategies to mitigate such changes

Participate in weekly operation and safety conference calls as scheduled

Communicate regularly with the Regional Operation Manager Sales and Corporate Management regarding overall customer relations and opportunities

Support and assist management in any other functions that may be deemed important and necessary for the successful operation of the location or division

Branch equipment maintenance and readiness

The Employer will assign other work related duties from time to time

Sales

Customer Relations Develop and maintain strong customer relations by responding to customer needs

Effectively and professionally communicate with customers to ensure jobstasks are performed in the desired manner

Review job sheets daily for services performed the prior day Verify labor and equipment including ancillary items and ensure that PPESupplies are identified properly Document all subcontractor costs transportation waste disposal and rental equipment on job sheets as applicable to ensure accurate invoicing

Effectively resolve customer complaints and service problems promptly

Ensure regular communication with Department Managers to get feedback and inquire about new opportunities outages etc Essential Skills Qualifications Minimum of 5 years in the Environmental and Industrial Services industry

Bachelors Degree a plus a minimum of 3 years managerial experience

Minimum three years of safety and government compliance

Thorough knowledge of RCRA waste disposal regulations hazardous and non hazardous waste profiling

Strong Customer Service Orientation Excellent Project Management skills

Excellent Oral and Written Communications