US Business Improvement & Technology Lead

Overview

US Business Improvement & Technology Lead — Full-time, US - Salt Lake City. Job no: 495103. Category:
Operational Services.

As the Business Improvement & Technology Lead
, you will partner with senior operational leaders and support units to deliver a program of measurable business improvement initiatives. This role requires a strong blend of operational expertise, process improvement, and technology leadership to enhance performance, productivity, and efficiency across the organization.

• Impactful Work:
  Lead strategic projects that shape the future of our U.S. operations.
• Leadership Opportunity:
  Manage a team of Business Process Consultants and Analysts, fostering development and high performance.
• Innovation & Growth:
  Work on cutting-edge process and technology improvements in a dynamic, fast-paced environment.
• Collaborative Culture:
  Engage with senior management, IT, analytics, and operations teams to deliver meaningful change.
• Competitive Package:
  Attractive salary, benefits, and opportunities for career progression within a global organization.

• Operational Expertise:
  Act as a subject matter expert on Credit Corp Solutions’ processes, policies, and workflows.
• Process & System Improvement:
  Lead the design, documentation, and implementation of business and process enhancements; oversee project management from initiation to delivery.
• Issues & Opportunities Identification:
  Develop business cases for improvement initiatives and manage prioritization with senior leadership.
• Relationship Building:
  Own relationships with technology and consulting suppliers; conduct performance reviews and manage budgets.
• Team Leadership:
  Set team structure, KPIs, and development plans; recruit and coach high-performing team members.
• Continuous Improvement:
  Monitor and refine implemented solutions to ensure sustained success.

• Education:
  
  Undergraduate degree in Business, IT, Finance, Commerce, Engineering, Accounting, or Analysis.
• Experience &
  
  Skills:
  • Advanced knowledge of collection strategies and digital customer experience.
  • Strong SQL skills and familiarity with omni-channel campaign strategies.
  • Proven experience in project and change management.
  • Excellent communication, leadership, and problem-solving skills.
  • Ability to interpret large data sets and drive data-informed decisions.
• Personal Attributes:
  Resilient, organized, proactive, and able to work under pressure.

If you’re interested in the role and want to know more, please contact Devin James 6 or via email

Advertised: 13 Jan 2026 US Mountain Standard Time

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