Implementation Project Manager II

Position summary:

The Implementation Project Manager II is responsible for taking new clients from signed contracts to full implementation and hand-off to the Customer Support organization. This includes ensuring that all aspects of the communication, planning, and implementation of services sold to a Call Tower customer are well-managed. The Implementation Project Manager II will be self-motivated and highly organized.

• Responsible for requirements gathering & defining project scope and objectives
• Manages all phases of client onboarding & develops detailed work plans, project plans, schedules, project estimates, status reports, and processes to ensure user satisfaction, project continuity and the timely delivery of services
• Conducts regular project meetings and is responsible for project tracking and analysis
• Sets deadlines, assigns responsibilities, and monitors and summarizes progress of project
• Responsible for design of telephone, voicemail, call flows, and email systems as well as provisioning client services within the internal Call Tower Provisioning System
• Responsible for managing equipment procurement and provisioning
• Responsible for coordinating the ordering and delivering of Telco circuits and DIDs
• Responsible for the project’s commitment to quality
• Maintain a mindset of continuous improvement, in terms of efficiency of processes & customer satisfaction and optimization
• Must be courteous and polite in written and oral communication, and be able to get ideas across in a non-confrontational manner in one-to-one situations, small groups, and before large audiences
• Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected
• Any other duties as assigned by management

• Bachelor’s degree or 6+ years relevant experience required. Fields of Information Systems or related field desired, graduate degree or certificates a plus
• PMP Certification a plus
• 4+ years of project management experience and/or 4+ years of project implementation experience in a technology area (preference given to VoIP, networking, or telecom)
• Demonstrate excellent project management, consulting, and problem-solving skills
• Strong in oral and written communications to exchange information, explain procedures, techniques, and answer questions in a clear logical manner
• Able to manage clients to tight implementation schedules, proactively set and maintain expectations, and maintaining good client relationships (mostly remotely vs. onsite)
• Able to track and manage multiple concurrent implementation projects and related tasks at different project phases and for different clients, and coordinate the tasks across multiple internal teams and clients
• Able to effectively utilize implementation support staff
• Demonstrate strong technical aptitude and ability to learn technologies and their applications quickly
• Able to accommodate a flexible work schedule that frequently includes some evening and weekend hours (~20% on average)
• Able to travel (less than 20%), sometimes on short notice

• Annual market comp evaluation
• 85% employer paid medical plans (HDHP and PPO options)
• Dental/Vision
• PTO accrual starts day one
• 100% 401k match on first 4%
• Paid Parental Leave
• 100% Employer paid life insurance, LTD, EAP, telehealth, Gym Pass