Airport Building Automation Information Technology Support Manager

Position Title

Airport Building Automation Information Technology Support Manager

Salt Lake City Department of Airports is seeking an Airport Building Automation Information Technology Support Manager to take charge of critical IT and building automation systems while mentoring a skilled support team. Solve complex technical challenges, drive efficiency, and ensure seamless operations.

The Airport Building Automation Information Technology Support Manager leads a team of skilled IT professionals delivering responsive, customer‑focused support while managing the systems that power and protect airport facilities. This role combines hands‑on technical leadership, building automation expertise, and operational oversight to ensure reliable IT services, seamless system performance, and continuous improvement in a complex, 24/7 airport environment.

$81,624 to $111,449 based on qualifications and experience.

• Health Insurance (95% of premium paid by city)
• Dental, Vision and Life Insurance
• Paid vacation and personal leave
• 6-12 weeks of paid parental leave available
• Retirement contributions toward a pension plan and/or 401(k)
• A robust Employee Assistance Plan (EAP)
• Up to $4,000 tuition reimbursement annually
• Discounted supplemental benefits like pet insurance and legal services

• Leads a team of highly skilled support staff in supporting city employees with their technology needs.
• Establishes and maintains proper policies and procedures and metrics to ensure incidents are resolved according to industry standards.
• Trains and mentors team members in customer service skills, technical skills, and communications skills.
• Ensures staff members resolve customer’s IT problems and assists in the resolution of escalated work orders.
• Documents essential system processes and procedures and creates repeatable processes where applicable.
• Hires, trains, coaches, counsels, and administers disciplinary actions, as necessary. Recommends staff for promotions in accordance with established policies and procedures. Approves timecards and vacation requests for managed staff.
• Works closely with all members of the IMS management team to ensure proper resources are available to accomplish tasks, goals, and strategic direction established by the department.
• Participates in the project assignments and sets priorities for the support staff assigned to the team.
• Researches reoccurring internal operational problems. Creates troubleshooting flowcharts on various operational problems. Identifies and defines root causes of problems and implements changes in processes and procedures to address issues. Identifies frequent repair processes and inputs resolution into a knowledge base.
• Monitors work orders to ensure timely resolution of reported problems and the timely installation of hardware and software. Performs follow‑up calls with customers to ensure the work ordered has been satisfactorily completed.
• Provides information and training to team members to be responsive to user expectations.
• May be responsible to assist in the acquisition of requested hardware and software and for the timely procurement, configuration, and deployment of hardware assets including computers, printers, scanners, and some types of servers, as well as other types of end‑user peripheral devices.

• Graduation from a four‑year accredited college with a bachelor’s degree in Computer Science, Engineering, or related field and ten (10) years’ experience in supporting and administrating end‑user devices such as PCs, notebooks, and mobile devices in a Microsoft environment with a demonstrable increase in responsibility. Education and experience may be substituted on a year for year basis.
• 10 years’ experience in IT project leadership.
• 10 years’ experience in managing and coordinating the efforts of a support team.
• Demonstrated experience with project management and software life cycles.
• Demonstrated ability to design, implement, document, and support very detail‑oriented processes and troubleshoot those processes when problems arise.
• Experience…