Info Tech Spec II

Overview

Information Technology Specialist II

We are seeking a dedicated and skilled Info Tech Specialist to join our team. This on-site position requires a professional who is adept at providing exceptional end-user customer service, ensuring timely and effective resolution of technical issues, and providing technical support for both Mac and PC environments. The ideal candidate will have excellent troubleshooting skills and a solid understanding of network fundamentals.

This is an ON-SITE position.

University Information Technology (UIT), the central IT service provider for the University of Utah, reports to the U's Chief Information Officer and is responsible for many of the U's shared IT services including the wired and wireless network;
Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.

Located in Salt Lake City, the U is the flagship institution of the State of Utah's system of higher education. It is home to arts and museum venues and a member of the BIG-12 Conference. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City is home to the Utah Symphony and Opera, Ballet West, professional sports teams, and a wide range of other cultural and recreational activities.

The University of Utah offers a comprehensive benefits package for eligible employees including:

• Excellent health, dental, and wellness coverage at affordable rates
• 14.2% retirement contributions
• Generous paid leave time
• 11 paid holidays per year
• 50% tuition reduction for employees after completing probationary period, and spouse, and dependent children after three years
• Flex spending accounts
• Free transit on most UTA services
• Employee discounts on a variety of products and services including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel
• Professional development opportunities
• A wellness program to promote health and quality of life

For more information regarding how our salary and benefit offerings impact the overall compensation here at the University of Utah, please see our Total Compensation Calculator: https://(Use the "Apply for this Job" box below)..php

• Image, configure, deploy and support desktop, laptop, iPad, software/operating systems, disk storage connectivity, etc.
• Configure and support conference room and other technologies for specialized areas of support.
• Configure and support plotter and other printers.
• Manage and setup shared licensing software.
• Manage and maintain Microsoft Windows and Mac OS systems.
• Track and document problems, issues, settings and solutions for IT systems.
• Review and create system process and procedure documentation.
• Perform inventory and retirement processes.
• Assess IT and technology needs, offering improvements and solutions as necessary.
• Utilize device management systems and approved standards and processes.
• Utilize the department ticketing system to track work tickets and time.
• Troubleshoot client systems for problem resolution.
• Assist with network documentation, configuration, routing and securing.
• Work as a team member as well as autonomously.
• Travel on and off campus locations using personal vehicle for IT support and equipment transport.
• Follow University and departmental processes, procedures, guidelines, etc.
• On-call support and maintenance activities. Expected to be available outside of normal business hours for client needs, events, server, desktop or system upgrades or updates which need to be completed outside of normal business hours.
• Other duties as assigned.

Equivalency: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience). The department may hire at the following levels:

Information Technology Specialists, II: Requires a bachelor’s (or equivalent) + 4 years or a master’s (or equivalent) + 2 years of directly related work experience.

• 5 years of computer support related experience.
• ITIL Foundations Certification.
• A+ MCSE, or other applicable certifications.
• Microsoft Windows and Mac OS troubleshooting.
• Automated Device Management experience.

Requisition Number: PRN
44297B

Full Time or Part Time? Full Time

Work Schedule

Summary:

Monday – Friday, 8 a.m. – 5 p.m. with on-call responsibilities for after hours, weekend, holidays, etc.

Department: 01555 - UIT INFRASTRUCTURE & OPS

Location: Campus

Pay Rate Range: $53,000-$63,000

Close Date: 5/18/2026

Open Until Filled

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