Quality Team Lead; NCR

Stadler offers a wide range of international career opportunities. Here you get the chance to expand your potential, take on meaningful responsibilities, and deliver outstanding performance within dedicated teams. We are looking for motivated individuals who want to shape the mobility of tomorrow with us. Are you ready to achieve great things with us?

HOW YOU CAN MAKE AN IMPACT

The Quality Team Lead (NCR) oversees daily operations, team performance, and service delivery for non-conformity report (NCR)-related functions. This role ensures that customer expectations are met through effective team coordination, technical support, claims management to suppliers, workflow management, and adherence to operational standards.

• Supervise and support a team of NCR technicians, analysts, or support specialists.
• Oversee KPI's workload distribution, and daily task assignments.
• Support ISO and IRIS audit activities with a strong demonstration of process expertise, compliance alignment, and consistent application of established practices.
• Manage all supplier claims activities to ensure full remediation of NCR‑related costs and prevent financial impact to the organization.
• Serve as the first point of escalation for technical issues or customer concerns.
• Monitor team performance and service quality to ensure SLA compliance.
• Conduct regular team meetings, training, and performance check-ins.
• Coordinate NCR activities vendors.
• Ensure accuracy of documentation, service tickets, inventory and asset records.
• Identify opportunities to streamline processes, reduce downtime, and improve service flow.
• Maintain compliance with company policies, IT security standards, and operational guidelines.
• Support continuous improvement initiatives and contribute to best‑practice development.
• Build strong relationships with suppliers, Project teams, Production teams and internal business partners.
• Communicate updates, timelines, and service impacts clearly and professionally.
• Gather feedback from production and project teams and implement corrective measures where appropriate.
• Submit corrective actions to suppliers for root cause analysis and implementation of preventive actions.
• Oversee submission of quarterly scorecards and lead supplier engagement in development activities.
• Cross functional interaction with engineering, logistics, supplies, field service engineers and project managers.
• Ability to work in fast-paced environments with shifting priorities.

• Bachelor's degree in Information Technology, Computer Science, Business Technology, or a related field.
• 2–5 years of experience with non-conformity report systems.
• Proven experience in team leadership, preferably in a technical support, helpdesk, or customer service environment.
• Ability to manage risks, troubleshoot issues, and make data-driven decisions.
• Proficiency in CRM systems, ticketing tools, or project management software.
• Strong understanding of railway applications, regulations, hardware troubleshooting, or comparable support environments.
• Develop and execute negotiation strategies that maximize value while minimizing risk, aligning with organizational goals.
• Excellent communication skills, both written and verbal, with the ability to communicate effectively with technical and non-technical stakeholders.
• Fluent in English, both verbal and written. German is a plus.
• Ability to relocate to Salt Lake City, UT (if applicable).

Jennifer Hood

Talent Acquisition Specialist