NCR Team Lead

Stadler Signaling is at the forefront of innovation in the rail industry. As part of the Stadler Group, we are committed to the safety, reliability, and efficiency of rail systems worldwide through innovative technologies and tailored services. We deliver cutting-edge signaling solutions that enable seamless, safe, and sustainable rail operations. Our team is committed to upholding the highest standards, fostering a collaborative and dynamic work environment, and continuously striving for excellence in everything we do.
Join us in shaping the future of rail signaling and make a lasting impact on the world’s transportation infrastructure.

The NCR Team Lead oversees daily operations, team performance, and service delivery for NCR-related functions. This role ensures that customer expectations are met through effective team coordination, technical support, claims management to suppliers, workflow management, and adherence to operational standards.

• Supervise and support a team of NCR technicians, analysts, or support specialists.
• Oversee KPI’s workload distribution, and daily task assignments.
• Support ISO and IRIS audit activities with a strong demonstration of process expertise, compliance alignment, and consistent application of established practices.
• Manage all supplier claims activities to ensure full remediation of NCR‑related costs and prevent financial impact to the organization.
• Serve as the first point of escalation for technical issues or customer concerns.
• Monitor team performance and service quality to ensure SLA compliance.
• Conduct regular team meetings, training, and performance check-ins.
• Ensure accuracy of documentation, service tickets, inventory and asset records.
• Identify opportunities to streamline processes, reduce downtime, and improve service flow.
• Maintain compliance with company policies, IT security standards, and operational guidelines.
• Support continuous improvement initiatives and contribute to best‑practice development.
• Build strong relationships with suppliers, Project teams, Production teams and internal business partners.
• Communicate updates, timelines, and service impacts clearly and professionally.
• Gather feedback from production and project teams and implement corrective measures where appropriate.
• Submit corrective actions to suppliers for root cause analysis and implementation of preventive actions.
• Oversee submission of quarterly scorecards and lead supplier engagement in development activities.
• Cross functional interaction with engineering, logistics, supplies, field service engineers and project managers.
• Ability to work in fast-paced environments with shifting priorities.

• Bachelor’s degree in Information Technology, Computer Science, Business Technology, or a related field.
• 2–5 years of experience with NCR systems.
• Proven experience in team leadership, preferably in a technical support, helpdesk, or customer service environment.
• Ability to manage risks, troubleshoot issues, and make data-driven decisions.
• Proficiency in CRM systems, ticketing tools, or project management software.
• Strong understanding of rail way applications, regulations, hardware troubleshooting, or comparable support environments.
• Develop and execute negotiation strategies that maximize value while minimizing risk, aligning with organizational goals.
• Excellent communication skills, both written and verbal, with the ability to communicate effectively with technical and non-technical stakeholders.
• Fluent in English, both verbal and written. German is a plus.
• Ability to relocate to Salt Lake City, UT (if applicable).
• 401(k) with employer match after 90 days
• Generous Paid Time Off / 9 Paid Holidays / Extended Paid Holiday (Dec. 25 - Jan
  1)
• Tuition and training reimbursement
• Paid maternity and parental leave
• Company-paid life and disability insurance