Lead Mainframe Developer

Overview

Infosys Public Services is seeking a Mainframe Lead Developer to join our team in Salt Lake City, Utah.

Position Description (scope of work or brief narrative):

• Seeking a highly experienced Mainframe Lead Developer to provide technical leadership, guidance, and oversight for the support and maintenance of mainframe based Tax System.
• The MF Support Lead will coordinate day-to-day support activities, manage incident response across severity levels, ensure SLA compliance, and drive continuous improvements while maintaining system stability as the system transitions toward a modern replacement system.
• This role requires deep expertise in COBOL, JCL, CICS, DB2, batch/online processing, and production operations within large legacy environments.

• Technical Leadership & Daily Operations
• Lead and coordinate daily support operations across 24/7/365 coverage requirements
• Oversee resolution of incidents across all severities, adhering to defined SLAs
• Manage and troubleshoot batch cycles and online systems
• Ensure the availability of the system
• Perform root cause analysis for recurring issues and provide preventive solutions.

• Application Support & Maintenance
• Maintain applications built using COBOL, JCL, Natural, and supported by DB2 and VSAM databases
• Handle small/medium enhancements
• Support annual statutory updates, which introduce ongoing major enhancements

• Incident, Change & Problem Management
• Manage L2/L3 escalations in line with on call, rotating support model
• Ensure strict adherence to ITIL-aligned change management for production changes
• Provide timely updates, communication, and reports for critical incidents.

• Documentation, Knowledge Transfer & Governance
• Lead comprehensive documentation of system processes, architecture, job flows, and operational procedures as required under the RFP Scope of Work (knowledge transfer & process documentation)
• Assist in Business Process Mapping for all tax-related functions and identify risks or inefficiencies in existing workflows
• Support and facilitate knowledge transition to vendor support teams.

• Performance Management
• Track and report on KPIs, ticket volumes, SLA compliance, and improvement plans
• Participate in monthly and quarterly performance reviews and satisfaction surveys.

• Minimum 4+ years of IT experience, with a strong hands-on mainframe support or development background.
• Demonstrated expertise with: COBOL (online + batch programs ), JCL, CICS, DB2, VSAM, Mainframe utilities and job schedulers (e.g., Control M)
• Experience supporting critical, high-availability systems.
• Ability to work onsite and coordinate with mixed local + remote teams
• Strong analytical and troubleshooting skills in legacy environments.
• Candidate must be located within commuting distance or willing to relocate to Salt Lake City, UT.

• 4+ years of experience in large-scale mainframe support functions.
• Experience working with complex legacy tax or government systems.
• Experience with:
  Natural, REXX, SCOBOL, or system utilities, Performance monitoring tools such as OMEGAMON
• Prior experience in Business Process Mapping and documenting legacy systems.
• Experience working with limited documentation environments and high-criticality systems.
• Ability to lead distributed teams across multiple stakeholders.

• Strong leadership, communication, and mentoring capabilities.
• Ability to manage high-pressure troubleshooting scenarios.
• Structured problem solver with attention to detail.
• High sense of ownership, accountability, and service orientation.
• Adaptability to work in legacy + modernization transition environments.

• A bachelor’s degree or foreign equivalent is required from an accredited institution. Will consider three years of progressive, relevant work experience instead of every year of education. Candidates who have completed a Master  degree program are strongly preferred.

The job entails sitting and working at a computer for extended periods. Should be able to communicate by telephone, email, or face-to-face. Travel may be required as per the job requirements.

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change.

We also empower the business with agile digital at scale to deliver…