Corporate Digital Channels Manager

About The Role

The Digital Channels Manager plays a crucial role in enhancing our employee and external customer-facing delivery channels and ensuring seamless experiences across all technology platforms, including but not limited to self-service online applications, digital banking systems and in-branch origination platforms.

This role leads cross-functional teams to deliver innovative, customer-centric solutions that drive business growth, improve organizational efficiency, enhance user experience, and ensure regulatory compliance. They work closely with the Senior Digital Strategy Manager, Senior Product Managers and others to develop and carry out the Bank's digital vision to ensure our digital experience meets our customers  needs and support our product strategies.

The Digital Channels Manager must be obsessed about the customer and employee digital experience.

This is a Corporate position which may be located at an available bank division location across our nine-state footprint in AZ, CO, , MT, NV, TX, UT, WA, or WY. The entry rate for this position is $ + / per year (calculated for Kalispell, MT).  to learn more about our bank divisions.

All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.

WA Applicants ONLY range: $ to $ a year.

Description

• Directly and indirectly manage internal and external cross-functional teams in the effort to develop and implement new digital capabilities and optimize existing banking processes, increase efficiency and improve the customer experience.
• Exercise judgment in driving continuous improvement of digital channels by evaluating performance metrics, interpreting end-user feedback, and proactively identifying and implementing strategic enhancements based on emerging digital trends and business priorities.
• Support the development and implementation of banking technology platforms, ensuring reliability, accuracy, and efficiency of banking channels and processes.
• Ensure smooth implementation of digital channel changes in coordination with Product Marketing, Operations, IT, Customer Experience and division staff, including identifying and documenting procedural changes, and developing support and release documentation.
• Provide guidance and support to internal teams on banking channel usage and best practices, proactively identifying knowledge gaps and developing targeted training to enhance user adoption and effectiveness.
• Conduct regular reviews of banking channels and support requests from internal and external auditors to ensure compliance with industry standards and regulations.
• Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by the due date.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• Required — Bachelor s Degree in Information Systems (IS), Management Information Systems (MIS), Business Management, or a related field.

Experience

• Required — A minimum of 8 years of experience in digital channel development, loan origination/underwriting technology platform management, or a related banking technology leadership role.
• Advanced / Specialized Knowledge — Working with digital banking products and services, such as online/mobile banking, digital account and loan origination and / or payment processing.
• Knowledge Of — Knowledge of banking industry regulations and compliance standards is required.
• Preferred — Advanced Experience in developing and implementing digital strategy and digital product management.
• Would an equivalent combination of relevant education and work experience be considered?:
  Yes

License/Certi…