Customer Support Agent

Overview

Amazing Career Opportunity for a Customer Support Agent

Location: Salt Lake City, Utah

Job : 40198

Responsible for providing 1st level support for Iden Trust customers and related products. This position involves effectively communicating with the customer and using the appropriate tools for troubleshooting and ticketing issue resolution.

HID powers the trusted identities of the world s people, places, and things, allowing people to transact safely, work productively and travel freely. HID Global IAM products protect more than 85 million user identities. HID Global is a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out at  and You Tube.

HID Global IAM solutions protect more than 85 million user identities. We focus on risk-based multi-factor authentication and secure user identities in converged access environments, including digital certificates and PKIaaS solutions to manage them at scale.

Are you ready to make a difference? Join us and help shape the future of security.

• High School Diploma/GED; some college course work in Computer Sciences.
• 0-1 years of experience in customer support or related field.
• 0-1 years of experience providing technical assistance via phone.
• Excellent communication skills and a proven record of providing excellent customer service.
• Troubleshooting and resolution skills, researching problems before escalating.
• Ability to work flexible hours based on business need.

• Competitive salary and rewards package
• Competitive benefits and annual leave offering, allowing for work-life balance
• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

• Empowerment: You ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences.
• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.
• Integrity: You are results-oriented, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity.

If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact acc

We make it easier for people to get where they want to go!

On an average day, HID technology supports billions of interactions in more than 100 countries. When you join our HID team, you ll also be part of the ASSA ABLOY Group, with 63,000 colleagues in more than 70 countries. We empower our people to grow their careers with regular feedback, training, and development opportunities. We value diverse and inclusive teams and perspectives.

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