Director, Eng Business Operations

At eBay, we’re a global ecommerce leader focused on changing how the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets. We’re committed to pushing boundaries and reinventing the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We’re in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

Director, Engineering Business Operations

Location: Austin, TX or Salt Lake City, UT / Hybrid

Organization: Global Platform & Infrastructure, eBay

The Global Platform & Infrastructure organization is seeking a Director-level Chief of Staff to serve as the strategic architect of our global business operations. This is an elite, high-velocity role designed for a "Technical Operator" who excels at turning massive organizational complexity into streamlined, data-driven execution.

Your objective is to build and own the Organizational Operating System
. You will be the force multiplier who ensures our global site strategy, multi-million dollar financial allocations, and technical roadmaps are synchronized and optimized. You aren’t here to facilitate the process—you are here to own and evolve it.

By the end of your first six months, you will have engineered a self-sustaining business engine. You will have standardized all business processes, built a comprehensive data analysis framework, and established a reporting cadence where all critical metrics—financial, operational, and technical—are delivered with high precision and zero hand-holding.

• 1. Strategic Financial Governance & Allocation

  • Fiscal Architecture: Own the end-to-end financial narrative for the global portfolio. Build and manage complex models to track CAPEX vs. OPEX spend
    , ensuring optimal resource allocation across global initiatives.

  • Budget Lifecycle Management: Drive the transparency of the global budget, ensuring every dollar and headcount is strategically mapped to eBay’s highest-priority business goals.

  • ROI Analysis: Develop standardized tracking for the business impact of infrastructure investments, providing the VP with a clear "Value-per-Dollar" view of cloud and platform spend.

• 2. Operational Excellence & Reliability

  • Global Site Strategy: Partner with leadership to refine our global footprint, managing the resource balance across international hubs with surgical precision.

  • Value Stream Mapping: Utilize Lean methodologies to visualize engineering workflows. Identify bottlenecks, detect waste in processes, and implement systemic fixes to increase engineering velocity.

  • Reliability & Uptime Governance: Establish and own the standardized tracking of Site Reliability Engineering (SRE) metrics—including SLIs, SLOs, and SLAs—across all platform services to ensure operational transparency and high availability.

  • Incident Analytics & Post-Mortems: Design and implement a rigorous framework for post-incident review and operational hardening. Translate technical failures into structural process improvements.

  • The "Pareto" Lens: Use data to diagnose organizational friction. Identify the "vital few" issues (20%) responsible for the majority (80%) of drag and execute plans to address them.

• 3. Data Mastery & AI Acceleration

  • AI-Native Operations: Leverage AI capabilities to move at a rapid pace. Use AI to analyze large datasets, synthesize complex briefings, and automate operational overhead of the VP’s office.

  • Data Munging & Reporting: Create complex, multi-source spreadsheets to munge data into standardized tracking systems for Monthly and Quarterly Business Reviews (M /Q ).

  • Automated Reporting: Build the machine that reports on the metrics that matter, ensuring the VP has immediate, self-service visibility into organizational health.

• 4. Executive Synthesis & Translation

  • Technical Translation: Simplify deep-stack engineering concepts into strategic business narratives for…