IT Support Technician
Job in
Salt Lake City, Salt Lake County, Utah, 84193, USA
Listed on 2026-01-25
Listing for:
Foxys IT Services
Full Time
position Listed on 2026-01-25
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Desktop Support
Job Description & How to Apply Below
Overview
Are you passionate about technology and enjoy helping people solve problems face to face? This role is for you 👇
We’re looking for a Desk Side Support professional to provide hands-on IT support to end users in a dynamic, on-site environment. You’ll be the go-to person for troubleshooting, equipment setup, and ensuring users have a smooth IT experience.
What you’ll do- Provide on-site technical support for desktops, laptops, peripherals, and mobile devices
- Troubleshoot hardware, Windows OS, software, and connectivity issues
- Install, configure, replace, and upgrade IT equipment (PCs, laptops, monitors, printers, docking stations, accessories)
- Support Windows operating systems and standard corporate applications
- Handle user account requests (password resets, access issues) following procedures
- Log, track, and update tickets accurately in the service management system
- Escalate incidents to Level 2 or specialized teams when needed
- Perform basic asset management (inventory, tagging, tracking, lifecycle support)
- Support workstation moves, adds, and changes (MAC activities)
- Follow IT policies, security standards, and compliance requirements
- Deliver professional customer service and clear communication with users and stakeholders
- Support additional desk-side IT tasks as requested by the client
- Previous experience in Desk Side Support, IT Support, or Technical Support (Level
1) - Basic knowledge of Windows OS and common enterprise applications
- Hands-on experience with desktop and laptop hardware troubleshooting
- Familiarity with ticketing systems and ITIL-based processes
- Strong customer service and communication skills
- Ability to work independently in an on-site environment
- Basic understanding of networking concepts (LAN, Wi-Fi, printers)
- Flexibility to support different sites and tasks
- Basic experience with Active Directory (user administration)
- Knowledge of Office 365 or similar productivity suites
- Hands-on, user-facing IT role
- Opportunity to grow in enterprise IT support
- Dynamic environment with real impact on user experience
📩
Interested? Apply now or send this opportunity to someone who’d be a great fit!
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