Sr Cloud Telephony Engineer

Healthcare’s helping hand.

CHG shook things up in 1979 by inventing the locum tenens staffing model. We connect doctors with patients who need their care. As the largest physician staffing firm in America, our providers treat millions of patients each year.

Our industry is growing and demand is high. This means you’ll have plenty of opportunities to grow and develop in your career. Keeping healthcare healthy can be as fun as it is rewarding.

CHG IT Services is looking for a Senior Cloud Telephony Engineer to join the Network & Telecom team within our IT Operations group. The Telecom team focuses on engineering and operating a reliable, secure, and scalable enterprise communication ecosystem across UCaaS and CCaaS platforms. We aim to modernize our voice infrastructure by integrating advanced AI‑powered capabilities and automated workflows to enhance both user and customer experiences.

Ultimately, we strive to maintain seamless connectivity through robust network integrations and high‑quality voice‑path designs.

As a Senior Cloud Telephony Engineer, you will provide hands‑on technical leadership by designing complex call flows, IVRs, and cross‑platform integrations with systems like Salesforce. You will own the end‑to‑end reliability of our environment, moving from real‑time troubleshooting and root‑cause analysis to implementing permanent, well‑documented architectural improvements.

• Hands‑on design, implementation, and support of cloud telephony UCaaS and CCaaS platforms (e.g., Ring Central, Zoom Phone, Dialpad, Microsoft Teams Phone).
• Lead troubleshooting efforts for complex voice and call‑quality issues, including analysis of SIP signaling, media paths, and network dependencies.
• Design and maintain contact center call routing, call flows, and agent workflows to support business and customer experience requirements.
• Engineer and support integrations between telephony platforms and enterprise systems such as CRMs, identity providers, and workflow tools using APIs or vendor frameworks.
• Define, monitor, and improve voice quality metrics and performance standards across cloud telephony environments.
• Produce and maintain enterprise‑ready technical documentation, including call flow diagrams, architecture diagrams, and operational runbooks.
• Lead complex telephony initiatives and provide technical mentorship to engineers and operational teams.
• Manage telecom compliance, regulatory guidelines, and expense management or vendor contracts.

• 8+ years of experience specifically in VoIP, UCaaS, CCaaS, or telephony engineering roles.
• Advanced understanding of SIP, call routing, media flows, and voice network dependencies.
• Hands‑on experience with SIP devices, softphones, and communication hardware endpoints.
• Strong working knowledge of cloud telephony platform architectures and operational best practices.
• Proven ability to design scalable, resilient telephony solutions in enterprise environments.
• Strong written and verbal communication skills, with the ability to translate technical concepts for non‑technical audiences.
• Demonstrated leadership skills, including mentoring, technical guidance, and ownership of complex engineering initiatives.

• Experience building automation and scripting solutions, including AI‑assisted workflows.
• Experience with AI/ML frameworks for speech recognition, sentiment analysis, or real‑time transcription services is highly valued, as is the ability to evaluate and integrate emerging AI telephony solutions into our enterprise communications infrastructure.
• Fundamentals with VoIP (Audio codecs, MOS, SIP) and building relationships/partnering with Network teams.
• Experience with telecom compliance and regulatory guidelines.
• Experience with telecom expense management or contract/vendor oversight.
• Experience working with Engineering teams on software solutions for API access and automation.
• Knowledge of enterprise collaboration tools (Teams, Slack, Zoom).

We believe in fair compensation for all of our people, which is why our pay structure takes into account the cost of labor across U.S. geographic markets. For this position, we offer a pay range of $104,000 – $201,300…