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HelpDesk/Support Systems Administrator IT Project Manager IT Support

Service Desk Lead - Operations & Escalation Champion

Job in Salt Lake City, Salt Lake County, Utah, 84193, USA
Listing for: ASM Research, An Accenture Federal Services Company
Full Time position
Listed on 2026-01-25
Job specializations:
  • IT/Tech
    HelpDesk/Support, Systems Administrator, IT Project Manager, IT Support
Salary/Wage Range or Industry Benchmark: 84900 - 154500 USD Yearly USD 84900.00 154500.00 YEAR
Job Description & How to Apply Below
A leading IT services provider is seeking a Service Desk Lead to provide operational leadership for the service desk functions. The role involves managing daily operations, ensuring service quality, and serving as the main escalation point for issues. Applicants should have at least 6 years of service desk experience and a bachelor's degree in IT or Business Administration. They should also possess strong ITIL knowledge and supervisory experience.

This position offers a competitive salary range of $84,900 - $154,500.
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