Field Service Coordinators

Overview

About UIT
: University Information Technology (UIT), the central IT service provider for the University of Utah, reports to the U’s Chief Information Officer and is responsible for many of the U’s shared IT services including the wired and wireless network;
Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.

About the University of Utah
:
Located in Salt Lake City, the U is the flagship institution of the State of Utah’s system of higher education, home to arts and museum venues and a member of the BIG-12 Conference
. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound
. Salt Lake City is home to the Utah Symphony and Opera
, Ballet West
, professional sports teams
, and a wide range of other cultural and recreational activities.

The University of Utah offers a comprehensive benefits package for eligible employees including:

• 50% tuition reduction for employees after completing probationary period, and spouse, and dependent children after three years
• Employee discounts on a variety of products and services including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel
• A wellness program to promote health and quality of life
• Learn more about the great benefits of working for University of Utah:
  benefits.utah.edu

For more information regarding how our salary and benefit offerings impact the overall compensation here at the University of Utah, please see our Total Compensation Calculator:
https://(Use the "Apply for this Job" box below)..php

Details

Open Date

Open Date 01/05/2026

Requisition Number

Requisition Number PRN
43946B

Job Title

Job Title Field Service Coordinators

Working Title

Working Title Field Service Coordinator

Career Progression Track

S00

Track Level

S2 - Intermediate, S1 - Entry Level Support

FLSA Code

FLSA Code Nonexempt

Patient Sensitive Job Code?

Patient Sensitive Job Code? No

Standard Hours per Week

40

Full Time or Part Time?

Full Time

Shift

Day

Work Schedule Summary

Monday through Friday from 8-5. Hybrid work (2 days per week in the office)

VP Area

President

Department

00428 - UIT - Network & Comm. Srvs

Location

Campus

City

Salt Lake City, UT

Type of Recruitment

External Posting

Pay Rate Range

$12.02 - $25.78

Close Date

03/05/2026

Priority Review Date

01/15/2026

Field Service Coordinator

This position serves on a small team of UIT Unified Communications technical advisors that supports telephone services (including VoIP), electronic messaging, teleconferencing, calendaring, and cloud storage resources for the University of Utah and University of Utah Health.

Learn more about the great benefits of working for University of Utah: benefits.utah.edu

The department may choose to hire at any of the below job levels and associated pay rates based on their business need and budget.

• Reviews, analyzes, implements, and modifies the setup and configurations of several Unified Communications systems, including Avaya, call recording, Centrex, Microsoft Teams, and voicemail and future Contact Center as a Service (CCaaS)
• Advises and assists campus and hospital departments with telephone services (including VoIP), electronic messaging, teleconferencing, calendaring, and cloud storage resources that meet their business requirements in the most economical and efficient method
• Determines whether infrastructure and inventory are available to meet needs
• Performs support for functional areas, including but not limited to configuration, scheduling, and project coordination for telephone equipment, video, and audio conferencing, and other conference room resources; configuration of voicemail and collaboration systems; and coordination of wiring or fiber installation, if necessary
• Processes incoming change requests from campus and hospital departments, generates daily work orders involving changes to call routing options and user configurations, and coordinates scheduled work with UIT resources and appropriate outside vendors, if necessary
• Acts…