Information Technology Specialist II

Overview

Information Technology Specialist II – On-site position requiring a professional who provides exceptional end-user customer service and timely resolution of technical issues. Supports both Mac and PC environments with strong troubleshooting skills and network fundamentals.

Learn more about the great benefits of working at the University of Utah: benefits.utah.edu

• Image, configure, deploy and support desktop, laptop, iPad, software/operating systems, disk storage connectivity, etc.
• Configure and support conference room and other technologies for specialized areas of support.
• Configure and support plotter and other printers.
• Manage and setup shared licensing software.
• Manage and maintain Microsoft Windows and Apple OS systems.
• Track and document problems, issues, settings and solutions for IT systems.
• Review and create system process and procedure documentation.
• Perform inventory and retirement processes.
• Assess IT and technology needs, offering improvements and solutions as necessary.
• Utilize device management systems and approved standards and processes.
• Utilize the department ticketing system to track work tickets and time.
• Troubleshoot client systems for problem resolution.
• Assist with network documentation, configuration, routing and securing.
• Work as a team member as well as autonomously.
• Travel on and off campus locations using personal vehicle for IT support and equipment transport.
• Follow University and departmental processes, procedures, guidelines, etc.
• On-call support and maintenance activities. Availability outside normal business hours for client needs, events, server or desktop/system upgrades or updates.
• Other duties as assigned.

Equivalency Statement: 1 year of higher education can be substituted for 1 year of directly related work experience (example: bachelor's degree = 4 years of directly related work experience).

Job Levels: Information Technology Specialists, II requires a bachelor's (or equivalency) + 4 years or a master's (or equivalency) + 2 years of directly related work experience.

• 5 years of computer support related experience.
• ITIL Foundations Certification.
• A+, MCSE, or other applicable certifications.
• Microsoft Windows and Mac OS troubleshooting.
• Automated Device Management experience.
• JAMF 200 level training.

Physical Requirements and frequency that may be required: Environment: lifting, bending, repetitive desk work (typing), long-term sitting. Nearly Continuously: sitting, hearing, listening, talking. Often: repetitive hand motion (typing), walking, bending, reaching overhead, lifting and carrying equipment.

About UIT: University Information Technology, the central IT service provider for the University of Utah, reports to the Chief Information Officer and supports shared IT services including network, CIS portal, UMail, telephone, online collaboration, digital learning technologies, information security, software licensing, and other IT systems and services.

About the University of Utah: Located in Salt Lake City, the University offers a comprehensive benefits package for eligible employees and is home to arts, culture, and recreational opportunities.

• Excellent health, dental, and wellness coverage at affordable rates
• Retirement contributions
• Generous paid leave time
• Paid holidays
• Tuition reduction for employees and eligible dependents
• Flex spending accounts
• Free transit on most UTA services
• Employee discounts on selected products and services
• Professional development opportunities

the posting link:

Close Date: 2/28/2026 | Open Until Filled