Sr UX Researcher

Overview

Who We Are Looking For

We are seeking a high-performing UX researcher to drive actionable insights that shape exceptional user experiences across both B2B and B2C products. This role is ideal for a researcher who thrives in complex environments, balances rigor with speed, and partners closely with product, design, engineering, and business stakeholders to inform strategy and execution.

The ideal candidate has hands-on experience working with enterprise and consumer audiences, understands nuanced user needs across contexts, and can confidently influence decisions through high-quality research. Experience supporting direct sales organizations or sales-enabled platforms is a strong plus.

• Plan, execute, and synthesize end-to-end UX research using qualitative and quantitative methods (e.g., interviews, usability testing, surveys, diary studies, field research)
• Lead research efforts for both B2B and B2C products, adapting methods and insights to diverse user types, workflows, and business models
• Partner closely with Product Managers, Designers, Engineers, and cross-functional stakeholders to define research goals and translate findings into clear, actionable recommendations
• Conduct research that informs product strategy, roadmap decisions, and design direction, not just usability improvements
• Clearly communicate insights through compelling storytelling, visual artifacts, and presentations tailored to different audiences
• Advocate for user-centered thinking and embed research into product development cycles
• Support and improve research operations, best practices, and knowledge sharing across teams
• When applicable, conduct research related to Direct Sales experiences, such as sales tools, CRM workflows, enablement platforms, and customer–sales interactions

• Three to six years of professional experience in UX Research or related fields
• Demonstrated experience conducting research for both B2B and B2C products
• Strong command of qualitative research methods, with working knowledge of quantitative approaches
• Proven ability to independently lead research projects from scoping to delivery
• Experience collaborating in cross-functional, product-driven environments
• Excellent communication skills with the ability to influence decision-making through data and insights
• A strong portfolio or case studies demonstrating impact on product outcomes

• Experience supporting Direct Sales, sales enablement, CRM, or go-to-market tools
• Familiarity with enterprise-scale products or complex systems
• Experience working in Agile or fast-paced product development environments
• Ability to mentor junior researchers or contribute to research practice maturity

• Research insights consistently inform key product and business decisions
• Stakeholders actively seek out your partnership and trust your recommendations.
• Research outputs are clear, compelling, and actionable
• You balance speed and rigor while maintaining high research quality
• You elevate the user perspective across both enterprise and consumer experiences

Since 1992, USANA has put science first with our focus on in-house research and manufacturing based in Salt Lake City, Utah to drive the creation of supplements that give your body the exact nutrition it needs to thrive. It’s why millions across the globe choose USANA as the nutritional provider for themselves and their loved ones. Today we are a billion-dollar company, thanks in part to more than 1,700 employees based around the world.

Excellence, Health, Integrity, and Community are core to our business. It is our commitment to always strive to be open-minded listeners, hold ourselves and others accountable, be respectful, and celebrate the strength that comes from collaboration. Through initiatives like our Inclusion and Belonging Council, we create a company culture where all members of the USANA family feel cared for, included, and valued.

USANA has repeatedly been named one of Utah’s Best Companies to Work For by Utah Business magazine, one of America’s Best Companies to Work For by Outside Magazine, one of…