Help Desk​/Field Support Engineer _ Salt Lake , UT

Get AI-powered advice on this job and more exclusive features. Job Overview The Field Engineer is responsible for a broad scope of operational support and installation, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations. The role includes implementation, support, and repairs of desktop devices, applications, peripherals, telephone systems, network devices, airline specific equipment (Kiosk, Flight Information Display Systems, Ramp Information Display Systems), and multiple server platforms.

Engineers perform the physical relocation of IT infrastructure devices (PC workstations, peripheral devices, phones, network routers, airport devices, etc.) as specified in the Service Request. Travel, on‑call, weekend work, and some off‑hour work are required. Key Responsibilities

• Handle installation, move, add, and change (IMAC) of IT infrastructure in office, reservation, and airport environments.
• Implement, support, and repair desktop devices, peripherals, telephone systems, network devices, airline equipment, and server platforms.
• Physically relocate IT infrastructure devices as requested.
• Respond to service requests, on‑call, weekend, and occasional off‑hour requirements.

• 2‑4 years formal IT training or 3+ years equivalent experience.
• A+ Certification preferred.
• Basic network/server and application knowledge (MS Office, Outlook, etc.) required.
• Hardware/software troubleshooting skills and knowledge of Windows workstations and peripherals.
• Excellent verbal and written communication skills.
• Previous airline experience preferred.
• Technical expertise to apply relevant processes to business needs.

• Seniority Level: Associate
• Employment Type: Contract
• Job Function: Customer Service
• Location: Salt Lake City, UT