Revenue Operations Lead

Flex is a growth‑stage, NYC‑headquartered Fin Tech company that is creating the best rent payment experience. It’s hard to believe that it’s 2025 and paying rent on time is expensive, inflexible, and difficult. We’re here to change that! Flex enables our users to pay rent throughout the month on a schedule that better fits their finances and budget. Our mission is to empower as many renters as possible with flexibility over their most significant recurring expense.

After deliberately keeping a stealth profile as we built up unprecedented investor support and an enthusiastic user base, we are looking for motivated individuals to help us keep our mission growing.

This is a hybrid position with on‑site expectations of at least 3 days per week in our SLC Hub. For candidates outside of the NY/SF/SLC area, you may be eligible for our relocation assistance program.

Flex is seeking a Revenue Operations Lead to own, optimize, and scale the systems, tooling, and architecture that power our go‑to‑market engine. Reporting into the Senior Manager of Revenue Operations, you’ll help manage systems and processes supporting cross‑functional stakeholders across Sales, Rev Ops, Marketing, Partner Success, Enablement, and Operations. In this role, you will manage our Salesforce environment and broader revenue stack end‑to‑end, ensuring reliable data flow, well‑designed workflows, and scalable processes that enable Flex’s GTM teams to execute with clarity and speed.

You’ll oversee integrations, lead system improvements, build new features, troubleshoot complex issues, and serve as the go‑to expert for the tools that drive our pipeline and revenue motion. This is an ideal role for someone who is Salesforce‑certified, systems‑minded, and highly collaborative—someone who wants to help architect the backbone of Flex’s next stage of growth.

• Manage, maintain, and evolve Flex’s revenue tech stack, including Salesforce, Outreach, Lean Data, Hubspot Marketing and Clay.
• Oversee end‑to‑end integrations and data flows between CRM and connected systems—ensuring reliability, accuracy, and scalability.
• Implement new system features, enhancements, pilots, and workflows supporting the revenue team.
• Conduct root‑cause analysis on complex system issues; implement fixes and elevate when deeper support is required.
• Ensure system uptime, performance, and alignment with Rev Ops architecture standards.

• Architect and deploy automated workflows, routing rules, validation logic, and revenue processes that support efficient GTM execution.
• Partner with Rev Ops leadership to translate business requirements into scalable, repeatable systems.
• Build, maintain, and optimize technical documentation, system diagrams, and solution designs.

• Maintain high‑quality CRM data through audits, deduplication, validation, and adherence to data governance principles.
• Support reporting, dashboards, and analysis by ensuring the underlying schema and processes produce accurate and reliable data. Collaborate with GTM analytics teams to support downstream reporting and BI consistency.

• Partner closely with Sales, Marketing, Enablement, and Partner Success to drive adoption, alignment, and continuous improvement.
• Provide user support, training, troubleshooting, and enablement to ensure systems are leveraged effectively.
• Recommend tooling decisions and improvements based on usage patterns, gaps, and GTM needs.

• 3+ years of experience in Revenue Operations or Sales Operations, with direct experience supporting GTM teams in a high‑growth environment.
• Salesforce Administrator Certification (required);
  Advanced Admin and/or Platform App Builder.
• Experience with key GTM systems such as Outreach, Lean Data, Hub Spot Marketing, Zoom Info, Gong/Chorus, and related tools.
• Strong understanding of CRM concepts, GTM workflows, lead lifecycle, data models, and revenue process architecture.

• Experience providing systems support, including diagnosing complex issues and conducting risk analysis.
• Ability to collaborate with…