Field Engineer

Deploy, install, and replace desktop computers, laptops, monitors, and peripherals as part of the regional PC Refresh.

Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations.

Provides service and customer support during field visits or dispatches. Diagnoses errors or technical problems and determines proper solutions. Produces timely and detailed service reports. Documents processes. Collects and analyzes performance data to provide technical assistance. Ties workflow to schedule.

• Accurately documents solutions related to complex issues.
• Creates workaround procedures when standard procedures have failed and ensures issues are resolved.
• Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers.
• Builds positive relationships with customers.
• Ability to use a ladder.

• 13 years hands-on experience in IT field support, desktop support, or similar roles.
• Strong working knowledge of Windows operating systems and PC hardware.
• Experience with device imaging, deployment tools, and refresh processes.
• Ability to troubleshoot hardware, software, and connectivity issues.
• Excellent customer service and communication skills when supporting end users.
• Ability to lift, move, and transport computer equipment as required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to