ServiceNow Sec Ops Architect

Job Title :
Service Now Sec Ops Architect

Experience Required - 8+ Years

• Develop, configure, and customize the Service Now Vulnerability Response module to support business and security needs, above and beyond oob configurations.
• Integrate VR with vulnerability data sources (e.g., Tenable, Qualys, Veracode) using MID Servers, APIs, and data connectors.
• Create custom connections to data sources (e.g. Arnica and Sonarqube)
• Implement automated workflows for vulnerability detection, analysis, assignment, and remediation tracking.
• Design dashboards and reports for vulnerability metrics, SLA tracking, and executive visibility.
• Collaborate with Security Operations, ITSM, CMDB, and Governance teams to ensure end-to-end vulnerability lifecycle integration.
• Create and maintain technical documentation, including design specs, workflows, and user guides.
• Troubleshoot issues and optimize performance of VR-related applications.
• Ensure compliance with best practices, data privacy, and security standards.

• Design and implement Sec Ops solutions within the Service Now platform.
• Define and document Sec Ops best practices, frameworks, and methodologies aligned with industry standards such as ISO 27001, NIST, GDPR, and CIS Controls.
• Ensure proper integration of IRM & Sec Ops with CMDB, ITSM, ITOM, and other enterprise applications.
• Provide expertise in data modeling, table structures, relationships, and ACL configurations within Service Now.

• Deploy and configure Vulnerability Response (VR), Security Incident Response (SIR), and Threat Intelligence (TI).
• Integrate Sec Ops with third-party threat intelligence platforms such as STIX/TAXII, MITRE ATT&CK, and UpGuard.
• Automate security incident response playbooks using Security Orchestration, Automation, and Response (SOAR).

Enable vulnerability scanning and patch automation by integrating with VM tools. Develop Sec Ops dashboards and reports for tracking security posture, incident trends, and compliance gaps.

• BFSI background
• Good knowledge of ITSM, ITIL V3 and Risk/Compliance process
• Familiarity with industry frameworks such as ISO 27001, PCI-DSS or NIST.
• Certified Service Now System Administrator (CSA)
• Certified Implementation Specialist – Sec Ops

• Discretionary Annual Incentive
• Comprehensive Medical Coverage:
  Medical and Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans
• Family Support:
  Maternal and Parental Leaves
• Insurance Options:
  Auto and Home Insurance, Identity Theft Protection.
• Convenience and Professional Growth:
  Commuter Benefits and Certification and Training Reimbursement.
• Time Off:
  Vacation, Time Off, Sick Leave and Holidays.
• Legal and Financial Assistance:
  Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.