Desktop Specialist

Overview

• 1–3 years hands‑on experience in IT field support, desktop support, or similar roles.
• Strong working knowledge of Windows operating systems and PC hardware.
• Experience with device imaging, deployment tools, and refresh processes.
• Ability to troubleshoot hardware, software, and connectivity issues.
• Excellent customer service and communication skills when supporting end users.
• Ability to lift, move, and transport computer equipment as required.

• Deploy, install, and replace desktop computers, laptops, monitors, and peripherals as part of the regional PC Refresh.
• Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations.
• Provides service and customer support during field visits or dispatches.
• Diagnoses errors or technical problems and determines proper solutions.
• Produces timely and detailed service reports.
• Documents processes.
• Collects and analyzes performance data to provide technical assistance.
• Ties workflow to schedule
• Accurately documents solutions related to complex issues
• Creates workaround procedures when standard procedures have failed and ensures issues are resolved
• Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers
• Builds positive relationships with customers