Principal Technical Program Manager

** Job Description*
* ** Position Overview*
* We are seeking a  
** Principal Technical Program Manager (TPM)
** to join the  
** Network Reliability Engineering (NRE) organization
** within  
** Oracle Cloud Infrastructure (OCI)** . This role is part of the  
** Availability PMO
** and is pivotal in driving large-scale, cross-organizational programs that improve network resiliency, automation, and AI-driven operations.

The ideal candidate will have deep experience leading technical initiatives at scale - orchestrating work across product, engineering, and operations - while driving measurable improvements in reliability, availability, and efficiency. You will also help shape OCI's transformation toward  
** AI-powered and autonomous network operations** , collaborating closely with Network Engineering, GNOC, Automation, Monitoring and AI/ML product teams.

** Candidate Profile*
* +  
** 6+ years of experience
** driving complex technical programs across large-scale cloud or network environments (preferably with 2+ years in AI/ML or automation-related programs).

+ Proven experience leading initiatives in  
** cloud infrastructure, networking, or SRE/NRE
** domains.

+ Demonstrated success managing  
** AI-enabled operations** , including predictive analytics, LLM-based knowledge systems, and self-healing automation.

+ Strong understanding of  
** cloud architecture** , networking fundamentals (routing, connectivity, monitoring, telemetry), and  
** data pipeline orchestration** .

+ Exceptional leadership and stakeholder management skills - able to influence across engineering, product, and operations at all levels.

+ Strategic thinker with strong analytical and problem-solving skills; able to turn ambiguous goals into measurable execution plans.

+ Excellent written and verbal communication skills, with the ability to synthesize complex technical topics for executive audiences.

+ Technical background with the ability to discuss APIs, ML workflows, data architectures, and automation frameworks with engineering teams.

+ Experience working in an  
** AI/Automation-driven operational environment**  (e.g., AIOps, MLOps, network observability, or autonomous infrastructure) strongly preferred.

** Preferred Qualifications*
* + Bachelor's or Master's degree in Computer Science, Electrical Engineering, or related technical field.

+

Experience with  
** AI/ML product integration** ,  
** LLM-based automation** , or  
** AI for Operations (AIOps)
** tools.

+ Familiarity with  
** Terraform, Python, REST APIs, and cloud platforms (OCI, AWS, Azure, GCP)** .

+ Strong understanding of  
** operational metrics** ,  
** incident lifecycle management** , and  
** continuous improvement processes** .

** Responsibilities*
* ** Key Responsibilities*
* + Lead large, complex, cross-functional programs that enhance OCI's network reliability, observability, and operational automation.

+ Define and execute multi-year program strategies focused on  
** AI-driven incident prediction, root cause analysis (RCA), and self-healing automation** .

+ Partner with NRE, Network Operations, and AI product teams to integrate  
** Machine Learning (ML), Large Language Models (LLMs), and predictive analytics
** into operational workflows.

+ Drive end-to-end program execution - from requirements definition, design reviews, and data integration - through delivery, measurement, and continuous improvement.

+ Establish and track  
** Key Performance Indicators (KPIs)
** for availability, MTTR, automation coverage, and RCA accuracy.

+ Develop and implement frameworks for  
** operational excellence** , program governance, and incident learning systems.

+ Communicate progress and outcomes to OCI executive leadership and key stakeholders, ensuring alignment with business priorities and customer commitments.

+ Proactively identify risks, dependencies, and bottlenecks across global teams and create mitigation and acceleration plans.

Disclaimer:

** Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.*
* ** Range and benefit information provided in this posting are specific to the stated locations only*
*…