Applications Support Analyst or Sr. Applications Support Analyst

Applications Support Analyst or Sr. Applications Support Analyst

Utah Retirement Systems provides benefits for state and other Utah public employees through two divisions: the Retirement Office and PEHP Health & Benefits. This role supports the organization’s software applications and data systems to help employees manage pension, retirement, and benefits programs.

Utah Retirement Systems supports thousands of Utah families with high-quality benefits and a Stress‑free, positive team environment.

This position may be filled at either the Applications Support Analyst or Sr. Applications Support Analyst level.

• Applications Support Analyst – Min: $76,663/yr. Max: $97,740/yr.
• Sr. Applications Support Analyst – Min: $84,700/yr. Max: $107,994/yr.

The Analyst delivers end‑user support, troubleshoots applications, and collaborates on the design and improvement of purchased software, training, and coursework.

• Identify and learn appropriate software applications used and supported by the Office.
• Run and monitor software performance tests on new and existing programs, correct errors, isolate improvement opportunities, and perform post‑resolution follow‑ups.
• Communicate application problems to key stakeholders, including management, development teams, and end users.
• Evaluate applications for possible enhancements and recommend report consolidations or eliminations.
• Resolve complex application, software, servers, data, or database issues.
• Provide technical expertise on data storage, mining/mtechnology, and cleansing.
• Perform complex reviews of accounts, audit functions, and transaction verification.
• Participate in needs analysis, coordinate with users and senior staff to determine requirements, priorities, and schedules.
• Analyze reports, forms, materials, and recommend modifications to programs and workflows.
• Document problem‑solving process, decisions, and actions through final resolution.
• Recommend and implement processes and procedures to enhance efficiency, effectiveness, and control.
• Act as a functional liaison between IT and other departments.
• Participate in technical walkthroughs to ensure business and technical requirements are met.
• Perform preventative maintenance, including service packs, patches, hot fixes, and anti‑virus software.

• Bachelor’s degree in computer information systems, business, or a related field and four (4) years of progressively responsible experience in application support, business management, or equivalent. Emphasis in IT and systems analysis preferred.
• Bachelor’s degree and seven (7) years of progressively responsible experience for Sr. Applications Support Analyst. Emphasis in IT, data, and systems analysis preferred.

• Basic knowledge of VBScript, Workflows, ETL scripting, SQL Server Management Studio, and data analysis.
• Hands‑on knowledge with enterprise and desktop applications.
• Advanced Excel in Microsoft Office Suite.

• Information system management concepts.
• Troubleshooting principles, methodologies, and issue resolution techniques.
• Office management practices and procedures.
• Systems analysis and design for batch, online, distributive, and manual systems.
• Data analysis, troubleshooting data management.
• Internal control principles and application methods.
• Computer operations and database interfaces and data flow.
• Project control methods and standards.
• Data communication concepts.

• Generally accepted accounting principles.
• Basic algebra.

• Read, analyze, and interpret business periodicals, legal documents, professional journals, technical procedures, or regulations.
• Public relations and communication techniques.
• Verbal and written communication with technical and non‑technical staff.
• Report, business correspondence, software requirements, and procedure manuals.

• Establish and maintain working relationships with professionals, vendors, department heads, co‑workers, and the public.
• Resolve problem areas related to system account information.
• Follow written and verbal instructions; prioritize work; meet deadlines.
• Work well independently and in a team.
• Multi‑task and handle duties efficiently.
• Follow through on assignments 严 effective under stress.

Incumbent must always demonstrate judgment, high integrity, and personal values consistent with URS.

Typical office setting with climate controls; activities include walking, standing, stooping, sitting, reaching, talking, hearing, and seeing. Common eye, hand, and finger dexterity required.

• Mid‑Senior level

• Full‑time

• Information Technology

• Government Administration