Applications Administrator Lead

Salt Lake City, UT, United States (Hybrid)

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To meet the needs of the Church, we seek to build teams that represent the diverse perspectives, broad life experiences and backgrounds of our global Church membership. With that in mind, we encourage all qualified applicants to apply.

Why Join BYU-Pathway?

Make a Meaningful Impact :
Apply your technical expertise to systems that expand access to education and support student success around the world.

Innovative Stability :
Experience the agility of a modern technology organization combined with the stability and mission of The Church of Jesus Christ of Latter-day Saints.

Growth and Development :
Continue developing your skills through exposure to enterprise SaaS platforms, data systems, integrations, and modern operational practices.

Purpose-Driven Culture :
Join a collaborative environment that values accountability, service, and continuous improvement.

The Applications Administrator Lead is a key contributor on the BYU-Pathway Systems Team, reporting to the Director of Technology Operations. This role owns the administration, reliability, and continuous improvement of core enterprise applications that support more than 5,000 instructors and workforce staff worldwide. The position requires strong independent judgment, technical depth, and cross-functional collaboration, and manages a team of three student employees.

Administered Applications

Anthology Student (SIS) and Portal

BYU-Pathway Data Repository (including the Anthology Data Warehouse)

Zoom

BYU-Pathway Integration Adapters

Enterprise Application Ownership:
Serve as the primary administrator and subject matter expert for assigned enterprise applications, ensuring reliability, scalability, and optimal performance.

Independent Operations Leadership:
Plan and execute system configurations, upgrades, integrations, and access controls with minimal oversight.

Systems Administration & Data Governance:
Administer Anthology SIS and related systems, managing configurations, integrations, and Azure AD-based access controls while ensuring data accuracy and governance compliance.

Operational Monitoring & Support:
Monitor application health and performance, lead issue investigation and resolution, and coordinate with vendors and internal partners as needed.

Continuous Improvement:
Identify and implement process and technology improvements that enhance efficiency, reliability, and user experience.

Security & Compliance:
Enforce logical and physical security controls and ensure compliance with FERPA and institutional data privacy standards.

On-Call & Critical Operations Support:
Provide or coordinate after-hours support during critical system maintenance, upgrades, or outages.

Cross-Functional Collaboration:

Work closely with Academic Student Support, Admissions, the Registrar’s Office, ICS, and other stakeholders to align systems with institutional priorities.

Documentation & Knowledge Sharing:
Maintain clear documentation for system configurations, processes, and support workflows.

Other Duties:
Perform additional responsibilities as assigned to support evolving organizational needs.

Required

Bachelors degree in Information Systems , Business, Administration, or a related field, or equivalent professional experience.

Minimum of two years of experience in applications administration or a closely related technical role.

Demonstrated ability to work independently, manage priorities, and make sound technical decisions.

Strong understanding of enterprise application functionality and operational support models.

Proven analytical and troubleshooting skills with the ability to identify root causes and implement effective solutions.

Excellent verbal and written communication skills, with the ability to collaborate with technical and non-technical stakeholders.

Experience using digital work management or ticketing tools (e.g., Jira, Azure Dev Ops, Service Now, Trello).

Preferred

Experience supporting higher education or student information systems.

Experience with cloud-based and SaaS platforms.

Familiarity with Azure Active Directory and identity/access management…