ServiceNow Technical Lead

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A leading consulting company in the Salt Lake City, UT area is seeking a Service Now Technical Lead for a contract-to-hire role.

Job Description:

• Leadership and Coordination:
  • Act as the primary point of contact for the onshore client team.
  • Coordinate and collaborate effectively with offshore delivery teams to ensure seamless project execution.
  • Provide thought leadership and strategic guidance to the client on Service Now best practices and solutions.
• Technical Expertise:
  • Design, develop, and implement solutions on the Service Now platform, with a specific focus on CMDB and related modules.
  • Lead efforts to configure, maintain, and optimize the CMDB, ensuring data accuracy, completeness, and compliance with governance standards.
  • Guide and perform Service Now upgrades, including testing, validation, and deployment of new platform releases.
  • Collaborate with teams to develop workflows, automation, and integrations tailored to client requirements.
• CMDB and Discovery:
  • Oversee and manage Discovery and Service Mapping activities to maintain accurate and up-to-date CI data.
  • Define and implement reconciliation rules, CI classes, and data models to align with business needs.
  • Troubleshoot and resolve CMDB issues, ensuring alignment with ITIL standards.
• Project Management:
  • Lead Service Now implementation and enhancement projects, ensuring timely delivery and adherence to quality standards.
  • Prepare and present project updates, roadmaps, and status reports to client stakeholders.
  • Manage risk, dependencies, and issues while proactively identifying opportunities for improvement.
• Stakeholder Management:
  • Build and maintain strong relationships with client stakeholders, understanding their needs and translating them into actionable deliverables.
  • Provide training, knowledge transfer, and guidance to client and offshore teams on Service Now best practices.
• Governance and Compliance:
  • Establish and enforce governance frameworks for CMDB and platform usage.
  • Ensure adherence to security, compliance, and regulatory standards.

• Education: Bachelor’s degree in computer science, Information Technology, or a related field.
• Experience:
  • 10+ years of experience in Service Now development, implementation, and administration.
  • Proven track record in managing CMDB, Discovery, and Service Mapping activities.
  • Significant experience in Service Now upgrade activities and platform maintenance.
• Technical
  
  Skills:
  
  
  • Expertise in Service Now modules: CMDB, ITSM, ITOM (Discovery, Service Mapping).
  • Knowledge of integration methods (REST/SOAP APIs, MID Server configurations).
  • Familiarity with Service Now reporting and dashboard creation.
• Leadership
  
  Skills:
  
  
  • Experience in leading teams across onshore and offshore locations.
  • Strong communication, stakeholder management, and presentation skills.

• Service Now certifications:
  Certified System Administrator (CSA), Certified Implementation Specialist (CIS) in CMDB, ITOM, or other relevant areas.

• Medical insurance
• Vision insurance
• 401(k)

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