IT Assistant at Clark Planetarium

Job Description

Maintains general office computer systems. Upgrades hardware and software installs new systems and peripherals using privileged accounts. Performs data entry and review of controlled asset database. Monitors consumables. Operates IMAX theatre systems. Assists in special events and exhibit maintenance. Troubleshoots general IT issues.

Two (2) years in a customer service position, of which at least one year must be experience or formal education in a computer-related hardware, software or similar technical field.

• Sets up and installs computer hardware/software/peripherals for staff workstations and general use systems. Updates, troubleshoots and resolves problems.
• Assists staff with VPN/RDP connectivity. Assists staff with virtual/hybrid meeting equipment.
• Monitors and maintains consumable supplies and related equipment. Cleans and replaces equipment as needed.
• Operates and maintains IMAX theatre systems, including IMAX and auxiliary a/v systems.
• Assists the IT staff in other responsibilities related to building-wide IT functions.

Knowledge of:

• Basic computer hardware including internal components
• Windows 10/11 operating systems and Microsoft Office 365 applications

Skills and Abilities to:

• Work under minimal supervision, completing assigned tasks on time and according to recurring schedules
• Work in a highly stressful and time-critical situations, maintaining a high degree or professionalism in conduct and interaction with all staff and patrons
• Creativity, problem solving and attention to detail

Must be able to lift 50 lbs safely. This job performs work on ladders, high places, under desks, inside cabinets, dark areas, dusty areas and cramped spaces.

Saturday morning shift required.

Clark Planetarium is open 364 days/year and an average of 12 hours/day. This position may require evening, weekend and holiday work to accommodate planetarium programming and IT support issues.

This is an “At Will”, FLSA non-exempt employee who is not eligible for County benefits.

• Must work an average of 29 hours or less per month.
• Are not eligible for County benefits except as otherwise provided for by policy
• Are not considered merit employees
• Are “at will” employees who may be terminated for any reason, without notice and without a pre-termination hearing.