IT Telecom Tech III

Schedule

Monday – Friday (40 hrs/wk)
8:00 AM – 5:00 PM

IT System Services Admin - 216

Provides leadership and support of multiple telecommunication systems, services, and technologies. Designs, evaluates, implements, administers, and maintains existing or proposed telecommunication systems. Installs, monitors, and maintains existing or proposed telecommunication systems.

ARUP Laboratories is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah and its Department of Pathology. Based in Salt Lake City, Utah. ARUP proudly hires top talent to create a work environment of diversity, professional growth and continuous development. Our workforce is committed to the important service we provide to over one million patients each month.

We always strive for excellence and have a strong desire to have involvement with the advances in medicine and the role laboratory services plays within each patient’s life. We never forget that there is a patient behind every specimen we receive. We are looking for individuals who want to contribute to ARUP's culture of accountability, integrity, service, and excellence. Consider joining our dynamic team.

• Lead the design, administration, and operations of multiple various telecom systems and technologies
• Analyzes the needs of the organization and end-users and designs voice, data, or wireless solutions.
• Automate Telecom Functions Through Scripting And Other Automation Tools
• Recommend new technology or improvements
• Lead telecom system design and implementation projects
• Respond to incident and problem escalations
• Provides technical support and training to end users, as needed.
• After-hours on-call duties
• Provides leadership, coaching, and/or mentoring to a subordinate group.
• Other duties as assigned.

• Stooping:
  Bending body downward and forward by bending spine at the waist.
• Reaching:
  Extending hand(s) and arm(s) in any direction.
• Mobility:
  The person in this position needs to occasionally move between work sites and inside the office to access file cabinets, office machinery, etc.
• Communicate:
  Frequently and effectively communicate with others.
• PPE:
  Biohazard laboratory environment that requires use of personal protective equipment in accordance with CDC and OSHA regulations and company policies.
• ARUP Policies and Procedures:
  To conduct self in compliance with all ARUP Policies and Procedures.

Education

Required:

High School Diploma or Equivalent or better
Preferred:
Associates Degree or better

Experience

Required:

Eight (8) years continuous enterprise level Telecom Systems Administration experience
Expertise in PBX support (Trunking, Routing, Call Center, Messaging, VOIP, MDF/IDF, Wiring, DMARC, etc.)
Expertise in multiple cross-role services and technology operation and administration (SIP, h323, MDM, IVR, FAX, VOIP, etc.)
Expertise in Automation (scripting, task management, MDM, IVR, etc.)
Expertise in administering call-center specific telecom systems (WFO call recording, screen recording, etc.)
Competence with Server OS (Linux/Windows), use of digital certificates for security and encryption
Competence with Cloud infrastructure and services
Preferred:
College Degree in Telecommunications or related field
Telecom Industry Certifications (CTA, CPCT, CTNS, etc.)

Mid-Senior level

Full-time

Information Technology

Hospitals and Health Care