Reservations Coordinator

The Hilton Salt Lake City Center is looking for a Reservations Coordinator to join their talented team. This is a fantastic opportunity to explore various career paths in the hotel industry. If you're looking to take your career to new heights, apply now and join the Hilton family!

Schedule: Monday - Friday between 9:00am-5:30pm or 8:00am-4:30pm

• Assist group and individual reservations in the hotel’s effort to deliver outstanding guest service and financial profitability.
• Answer calls, return e-mails and voicemails. Assist guests in booking reservations by providing superior property knowledge.
• Build Group SRPs. Audit OnQ PM, R&I and Passkey for reservations, inventory and rate accuracy. Identify special requests, coding issues and billing accuracy.
• Enter airline crew room blocks and reservation changes.
• Review actualized rooms for potential billing errors.
• Review group pickup, assist in forecasting and ensure proper availability.
• Provide professional, sincere, courteous, concise and knowledgeable service and communication to all guests and associates.
• Demonstrate expertise in all areas of the reservations process, systems, and general hotel operations.
• Coordinate room reservations and related functions with in-house departments and clients.
• Maintain ownership of group blocks, including pickup numbers, reservation methods, billing, and proper treatment of VIP guests.
• Coordinate tasks with other departments to ensure they are completed on time and meet quality standards.
• Maintain consistency and attention to detail; information provided is relied upon by several departments to sustain guest and group satisfaction.

• Minimum 1 year of customer service experience within the hotel industry.
• Reservations experience is highly preferred.
• Knowledge of OnQ, Passkey, and R&I is highly preferred.

• Access to pay when you need it through Daily Pay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt
  - Free Education:
  
  access to educational credentials through Guild Education (degrees and professional certifications)
• 401K plan and company match
• Hilton Shares: ESPP at a 15% discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

Work locations:
Hilton Salt Lake City Center

Brand:
Hilton Hotels & Resorts