PS Outpatient Svcs. Specialist - Greenwood Clinic

Overview

Details. Open Date 02/04/2026.

Requisition Number PRN
44195B. Job Title PS Outpatient Svcs. Specialist. Working Title PS Outpatient Svcs. Specialist - Greenwood Clinic. Career Progression Track UGR. Track Level FLSA Code Nonexempt. Patient Sensitive Job Code? Yes. Standard Hours per Week 40. Full Time or Part Time? Full Time. Shift Day. Work Schedule

Summary:

Monday – Friday, hours may vary depending on clinic needs. VP Area U of U Health - Academics. Department 01478 - SOD - EDUCATION. Location Campus. City Salt Lake City, UT. Type of Recruitment External Posting. Pay Rate Range $16.90 - 20.45. Close Date 05/04/2026. Priority Review Date.

Job Summary:

This position will be located at the Greenwood Dental Clinic in Midvale and is a benefits-eligible position including: retirement, medical, dental, vision and life insurance options, retirement, generous paid time off accruals, tuition reduction and free public transportation. We recognize the value our team members bring to our organization; our culture is one of continuing education and constant growth with potential opportunities for advancement.

The Outpatient Services Specialist provides exceptional care for our patients and guests by offering them professional service and creating a memorable patient experience. The incumbent accurately and professionally handles all front desk operations including, but not limited to all phases of the patient registration, scheduling, and payment collection processes. The core responsibilities of this role maximize efficiency through facilitating and ensuring the accuracy of the information flow between patients, dental staff, and other various departments.

As a member of the School of Dentistry team, you are expected to form positive and productive relationships with peers, students, and leadership to support the mission, vision, values, and PROMISE standards of the organization. You are expected to encourage and foster a supportive and compassionate environment for all patients, students, faculty, staff, and the communities we serve.

• Schedules patient appointments and contacts patients for rescheduling, missed appointments and appointment reminders.
• Assists patients with automated medical record access, as needed.
• Corresponds with patients, providers and staff in person and via email, phone, and electronic medical records in a confidential, professional manner using empathy, tact, and diplomacy.
• Completes patient check-in and check-out processes by reviewing accounts and other compliance-related documents for completeness and accuracy. Obtains and documents missing information required for registration.
• Adheres to standards set by OSHA, HIPAA, FERPA, CODA, and other standards.
• Verifies charges are entered into Epic. Collects all necessary co-pays, deductibles, and co-insurance, as needed and reconciles cash against daily charge and cash reports. Verifies patient benefits and eligibility, when needed.
• Maintains accurate and orderly patient medical records ensuring all paperwork is scanned into Epic. Maintains and utilizes work-lists, including reminder calls, waitlists, referrals, and insurance verification.
• Responds to questions regarding account status and concerns. Resolves billing or charge disputes or forwards problem accounts to the appropriate individual for resolution.
• Assists in the orientation, education, and training of dental students, residents, and staff on clinical procedures and protocols.
• Participates and contributes in committees and discussions regarding clinic operations, protocols, and/or quality assurance.

• Demonstrated potential ability to perform the essential functions of the job as outlined above.
• Ability to maintain a professional demeanor in stressful or difficult situations.
• Ability to provide care appropriate to the patient demographic served.
• Ability to display active listening and verbalize empathy while developing relationships with patients, guests and coworkers.
• Ability to assess data regarding the patient’s status and provide care, as detailed in the department’s policies and procedures manual.
• Demonstrated…