Pediatric Care Management Manager

Overview

Job Title: Manager of Care Management II

The Manager of Care Management II leads and collaborates with care management operations across utilization review, acute and emergency department care, and ambulatory/community settings, ensuring alignment with broader system-level strategies. This role oversees multiple disciplines at various care sites within a market or region, working with medical staff, nursing, clinical, and revenue cycle leaders to optimize patient care and financial performance.

Responsibilities include managing departmental services such as social work and complex care planning, transitions of care, and utilization management. The position ensures compliance with state, national, and regulatory requirements while fostering workforce development. The manager helps shape enterprise-wide strategies to deliver safe, high-quality, patient-centered, and equitable care. Travel to various locations for operational oversight and leadership support may be required.

Scope: Manages a department with operations that are primarily 24/7, requiring overnight and non-traditional hours for escalations. Oversees staffing, escalations, barrier triage, and coordination with compliance and legal teams to support care delivery.

• Leadership & Operations:
  Oversees care management, ensures daily efficiency in operations and staffing, allocates resources, and contributes to executive decisions.
• Financial & Operational Management:
  Supports budgeting, revenue cycle processes, and compliance with financial goals.
• Employee Engagement & Development:
  Leads hiring, training, retention, and performance evaluation while fostering professionalism.
• Clinical Excellence:
  Ensures patient safety, quality care, compliance, and best-practice collaboration.
• Patient Experience & Advocacy:
  Drives patient satisfaction programs and mentors staff in service excellence.
• System-Wide
  
  Collaboration:
  
  Represents care management with healthcare executives, post-acute providers, multidisciplinary teams, and outreach programs to improve care transitions and service integration.
• Process Improvement Leadership:
  Drives high-impact change initiatives, monitors key performance indicators, and leads quality assurance efforts.
• Change Management:
  Leads strategic initiatives to support enterprise KPIs and outcomes, manages transitions, and involves staff in decision-making.
• Continuous Improvement:
  Implements best practices, drives quality enhancements, and optimizes operational effectiveness.

• Current Registered Nurse (RN) license or Licensed Clinical Social Worker (LCSW)/Licensed Master Social Worker (LMSW) or applicable license in state of practice.
• Bachelor’s degree in Nursing or Master’s degree in Social Work from an accredited institution (degree verification required).
• Care Management certification within 24 months of hire or promotion into role.
• Demonstrated care management experience.

• Management experience in hospital Care Management, utilization review, ambulatory care management, ambulatory utilization review or related area.

• Ongoing need to see and read information, labels, assess patient needs, operate monitors, identify equipment and supplies.
• Frequent interactions with patient care providers, patients, and visitors requiring clear verbal communication, including in emergencies.
• Manual dexterity for handling equipment and extensive computer use for documenting patient care.
• Ability to lift and transfer patients and to move supplies and equipment, including heavy items.
• Ability to walk, assist with transporting/ambulating patients, and navigate crowded environments.
• May be required to stand for extended periods and to drive a vehicle as part of the role.

Location: Intermountain Health Primary Children’s Hospital, Primary Children’s at Lehi

Work City: Salt Lake City

Work State: Utah

Scheduled Weekly

Hours:

40

The hourly range for this position is $50.97 – $78.69, dependent on experience.

We care about your well-being and provide a comprehensive benefits package. Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Note:

This description may include standard recruitment notices related to our AI-assisted application processes. All final decisions are made by Intermountain personnel to ensure fairness. All positions subject to close without notice.