Outpatient Services Front Desk Reception

Job Summary

The Department of Pediatrics at the University of Utah, School of Medicine has an immediate opening for an Outpatient Services Specialist to join our front desk reception team at Primary Children’s Outpatient Services Building. The Outpatient Services Specialist makes a difference for patients in the outpatient care unit by providing excellent customer service, facilitating, and ensuring the accuracy of the information flow between medical, hospital staff and departments to maximize unit efficiency.

• Completes the patient registration process by reviewing accounts and other compliance-related documents for completeness and accuracy. Obtains and documents missing information required for the completion of patient registration.
• Enters corrected or new patient data into iCentra and EPIC systems.
• Prepares paperwork for patient visits.
• Communicates with patients, providers, and colleagues in a confidential, professional manner using tact and diplomacy.
• Notifies patients and their families of co-pays, deductibles, and co-insurance as appropriate; collects co-payments. Reconciles against daily charge reports.
• Schedules patient appointments. Contacts patients for rescheduling, missed appointments, and appointment reminders. Monitors patient flow, adjusts workflow as appropriate, and notifies clinical staff.
• Performs special projects and other clinical support duties as assigned.

Must be able to maintain a professional demeanor in stressful or difficult situations.

• One year of office experience, customer service experience, or equivalency (one year of education can be substituted for two years of related work experience).
• Current, valid Utah driver’s license at time of hire may be required in some areas.

This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

• Excellent health care coverage at affordable rates
• 14.2% retirement contributions
• Generous paid leave time
• 11 paid Holidays per year
• 50% tuition reduction for employees, spouses, and dependent children
• Flex spending accounts
• University provided basic employee life insurance coverage
• Variety of elective insurance coverage
• Free transit on most UTA services
• Employee discounts on a variety of products and services
• Professional development opportunities

Additional benefits information is available at (Use the "Apply for this Job" box below)./.

Standard hours: 40 per week;
Shift: Day;
Availability Monday – Friday, 6:30 am – 7:00 pm. This position is full-time, 40 hours per week. Regular and punctual attendance is required.

Department: 00848 - Pediatric Administration; VP Area: U of U Health - Academics;

Location:

Campus;
City:
Salt Lake City, UT;
Type of Recruitment:
External Posting

Close Date: 05/02/2026;
Pay Rate Range: $17.66-$23.23

Disclaimer This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law.

Reasonable accommodations in the application process will be provided to individuals with disabilities upon request.

To request a reasonable accommodation or for information about nondiscrimination, please visit the university’s nondiscrimination page or contact the Title IX Coordinator. Online reports may be submitted h.edu. Safety reporting resources are available h.edu/safety report. A paper copy can be obtained from the Department of Public Safety at 1658 East 500 South.