American Program Coordinator - RWHC

Overview

This position organizes, directs and controls all aspects of a site, project or program within an administrative unit. Regular interaction with patients, clinical staff, and community partners. This position is not responsible for providing patient care.

The New American Coordinator supports refugee and immigrant patients ("New Americans") in establishing and maintaining primary care services. This role helps patients navigate the healthcare system, understand preventive and chronic care needs, and connect to resources that support their overall well-being. The coordinator works closely with providers, nurses, social workers, and community partners to ensure that care is culturally responsive, coordinated, and accessible.

• This position organizes, directs and controls all aspects of a site, project or program within an administrative unit.
• Regular interaction with patients, clinical staff, and community partners.
• This position is not responsible for providing patient care.

Monday-Friday, 8 AM-5 PM

• Work primarily performed in a clinic environment, with occasional community or off-site outreach.
• Occasional evening or weekend work may be required for outreach events.

Redwood Health Center

• Bachelor's degree in a related field, or equivalency.
• Two additional years of related experience, or equivalency.

• Background in public health, social work, community health, or related field preferred.
• Experience working with refugee, immigrant, or culturally mixed populations.
• Strong communication, organizational, and cross-cultural skills.
• Familiarity with community resources and social service systems.

At Redwood Health Center, we believe everyone deserves access to compassionate, high-quality healthcare, no matter where their journey began. The New American Coordinator helps bring this mission to life by ensuring that refugee and immigrant patients feel welcomed, understood, and supported from their first visit forward. This role is central to our commitment to health access, cultural respect, and community partnership.

By building trust and removing barriers to care, the coordinator helps make Redwood Health Center a true medical home where “Everyone is Welcome Here”.

The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission.

EO/AA

• Oversees administrative matters regarding the day-to-day operations and procedures of an administrative program.
• Develops and implements unit-specific financial goals and performs strategic and tactical planning for the program by establishing short and long range objectives.
• Prepares or assists in preparing proposals, audit reports, protocols, publications, and articles.
• Assesses related training needs and coordinates training programs to meet those needs.
• Develops, and implements department or program specific policies and procedures.
• Serves as the department representative in addressing issues and questions related to the programs, which may include representing the department on various committees.
• Forecasts, prepares, or coordinates the preparation of the program budget and monitors expenditures.
• Negotiates terms of contracts and/or service agreements.
• Stays abreast of legal, or other related changes, impacting the program and makes recommendations for improvement and compliance.
• May develop systems and maintain records to support and advance the program.
• Provides independent oversight and decision making for all activities of a specified program.

• Ability to perform the essential functions of the job as outlined above.
• Demonstrated human relations and effective communication skills.
• Ability to act as a liaison between internal and external constituencies involved in program related activities. Problems arising from these efforts will be addressed by the incumbent who will refer to their manager any issues outside of program policy and procedure guidelines.
• The level of responsibility does not generally extend beyond the parameters of the program except in an advisory capacity.
• Ability to have generalized oversight of more than one program.

• Ability to work independently with minimal supervision
• Ability to build relationships with community partners
• Understanding of healthcare systems, community…