Clinical Operations Specialist

Overview

The Program Specialist III supports the Department of Neurology by designing, implementing, and managing complex clinical and operational programs that advance the department’s academic and patient care mission. This role oversees the development and coordination of departmental clinical schedules, ensuring alignment across faculty, advanced practice providers, trainees, and support staff while balancing clinical, teaching, and research priorities. The position serves as a key liaison between the department and centralized scheduling and access teams, and works closely with department leadership to optimize resource utilization, clinic access, and operational workflows.

Using Epic and institutional reporting tools, the Program Specialist III produces and analyzes operational data on clinic capacity, provider utilization, and access metrics to support data-driven decision-making, benchmarking, and continuous improvement. This role requires a high level of independent judgment, proficiency in complex scheduling and clinical operations, and close collaboration across academic and clinical environments within an academic medical center.

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Program Specialists, III

Key Responsibilities

• Clinic Scheduling & Access Management
• Develop, manage, and maintain departmental clinical schedules across multiple department areas
• Coordinate clinic schedules across faculty, advanced practice providers, trainees, and support staff in alignment with clinical, teaching, and research commitments.
• Serve as primary liaison between the department and centralized scheduling or access teams as it relates to processes related to interface between clinical and academic schedules

• Clinical Operations
• Work closely with department leadership regarding interface between scheduling and resource utilization
• Drive and manage multiple on call schedule change processes and developed standard communication pathways

• Clinical Analysis & Reporting
• Produce and analyze operational reports related to clinic capacity, provider utilization, access metrics, and patient throughput.
• Use Epic reporting tools and/or institutional analytics platforms to inform scheduling and operational decisions.
• Support benchmarking and performance tracking against institutional and external standards.

• Key Competencies
• Strong understanding of complex scheduling
• Clinical operations optimization
• Data-driven decision making
• Epic scheduling and reporting awareness
• Cross-functional collaboration in academic and clinical environments

• Working Environment
• Academic medical center with close collaboration among faculty, clinical staff, trainees, and administrative leadership.
• Hybrid or on-site work may be required based on operational needs.

Requires a bachelor’s (or equivalency) + 6 years or a master’s (or equivalency) + 4 years of directly related work experience. This is a Career-Level position in the General Professional track. Job Code: PZ3713

Minimum Qualifications

EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).

The department may hire at one of the following job levels:

• Program Specialists, II: Requires a bachelor’s (or equivalency) + 4 years or a master’s (or equivalency) + 2 years of directly related work experience.
• Program Specialists, III : Requires a bachelor’s (or equivalency) + 6 years or a master’s (or equivalency) + 4 years of directly related work experience.
• Program Specialists, IV: Requires a bachelor’s (or equivalency) + 8 years or a master’s (or equivalency) + 6 years of directly related work experience.

• Bachelor’s or Master’s degree in healthcare administration, business administration, public health, or a related field, or equivalent experience.
• Experience in an academic medical center or faculty practice setting.
• Experience supporting clinical access improvement or capacity optimization initiatives.
• 1-3 years of experience in ambulatory clinic operations, scheduling, or access management within a healthcare or…